Please click on the customer type from the below to view further details of fees and charges. SERVICES The fee schedule is effective from May 20th, 2013 Citigold Account Services Fees Monthly Average Minimum Balance VND1,000,000,000 Monthly Account Service Fee (if monthly average balance falls below the minimum requirement) VND 2,000,000 Account Closure within 6 months of account opening Free Inactive Account Fee if no activities for at least 6 months Free Cash Services VND Cash Deposit Free USD Cash Deposit Free VND Cash Withdrawal Free USD Cash Withdrawal Free ATM/Debit Card Services Citibank ATM/Debit Card Annual Fee Free ATM/Debit Card Card Replacement Free PIN Replacement Fee Free Cash Withdrawal Transaction In Vietnam (VND Account) +ATM from Citibank Free +ATM from Agribank, Vietinbank, Vietcombank, BIDV, DongA, Techcombank, MHB, Sacombank, ACB, MBBank, Eximbank, Seabank, VIB, HSBC, ANZ, Saigonbank, Commomwealth, Standard Chartered. Free +ATM from Other Banks Subject to other fees and charges from other banks (if any) If you use non-VND account to withdraw cash from other local ATMs, this may be subject to 1%-4% fee, which is collected by Visa and other organizations, depending on type of currency. Overseas +ATM from Citibank Overseas Transaction Fee +ATM from Other Banks Overseas Transaction Fee + Subject to other fees and charges from other banks (if any) Overseas Transaction Fee 4% of transaction amount Dispute Investigation Fee Free Sales slip retrieval/Charge Back Processing Fee Free Other Cards are not issued by Citibank Vietnam. Cash withdrawal transaction at Citibank ATMs Vietnam VND40,000/transaction Balance/ Account Inquiry Free Mini Statement (Printing Receipt) Free Remittances Inward Remittance Free Outward Remittance Domestic Remittance In VND Free for online payment Paper work: Free In USD Free Overseas Remittance Telegraphic Transfer Free Cable Free Standing Instruction Set Up Over The Counter Free Cancellation / Amendment / Investigation Free Citi Global Transfer via Citibank Online Free Local Cheque House Cheque Clearing Note: Cheque issued by Citibank's clients Free Local House Cheque Clearing Note: Cheque issued by clients' bank Free Returned Cheque Free Foreign Cheque Issuance Worldlink Draft Issuance Note: Plus actual courier charge if required Free Worldlink Draft Amendment/Cancellation Note: Plus actual courier charge if required Free Collection of Foreign Cheques Drawn On U.S. Territories For amount below VND90,000,000 (ECD) Note: Subject to 21 days future value Free For amount from and above VND90,000,000 (Delaware) Free Returned Cheque Free Statement Services Miscellaneous Monthly Statement Rendition (Hard Copy) Free Special Request Free Additional Statement mailed within Vietnam Free Balance Certificate Free Certified Online true copy statement Free Communication Channels Local fax request Note: No overseas fax request is available Free Postage   Local Actual courier charge Overseas Actual courier charge Courier   Local Actual courier charge Overseas Actual courier charge Other Services Citibank Online / CitiMobile / CitiPhone / CitiAlert Free Citibanking Account Services Fees Monthly Average Minimum Balance VND30,000,000 Monthly Account Service Fee (if monthly average balance falls below the minimum requirement) VND170,000 Account Closure within 6 months of account opening VND300,000 Inactive Account Fee if no activities for at least 6 months Free Cash Services VND Cash Deposit Free USD Cash Deposit Free VND Cash Withdrawal Free USD Cash Withdrawal 0.05% ATM/Debit Card Services Citibank ATM/Debit Card Annual Fee Free ATM/Debit Card Card Replacement VND150,000 PIN Replacement Fee Free Cash Withdrawal Transaction In Vietnam (VND Account) +ATM from Citibank Free +ATM from Agribank, Vietinbank, Vietcombank, BIDV, DongA, Techcombank, MHB, Sacombank, ACB, MBBank, Eximbank, Seabank, VIB, HSBC, ANZ, Saigonbank, Commomwealth, Standard Chartered. Free +ATM from Other Banks Subject to other fees and charges from other banks (if any) If you use non-VND account to withdraw cash from other local ATMs, this may be subject to 1%-4% fee, which is collected by Visa and other organizations, depending on type of currency. Overseas +ATM from Citibank Overseas Transaction Fee +ATM from Other Banks Overseas Transaction Fee + Subject to other fees and charges from other banks (if any) Overseas Transaction Fee 4% of transaction amount Dispute Investigation Fee VND200,000 for a wrong dispute transaction Sales slip retrieval/Charge Back Processing Fee VND100,000 Other Cards are not issued by Citibank Vietnam. Cash withdrawal transaction at Citibank ATMs Vietnam VND40,000/transaction Balance/ Account Inquiry Free Mini Statement (Printing Receipt) Free Remittances Inward Remittance Free Outward Remittance Domestic Remittance In VND Free for online payment Paper work: 0.05% (min: VND25,000; max: VND1,000,000) In USD 0.05% (min: VND40,000; max: VND1,000,000) Overseas Remittance Telegraphic Transfer 0.2% (min: VND100,000; max: VND1,500,000) Cable VND300,000 Standing Instruction Set Up Over The Counter VND100,000 per request Cancellation / Amendment / Investigation Domestic: VND100,000 Overseas: VND300,000 Citi Global Transfer via Citibank Online USD10 (VND210,000) Local Cheque House Cheque Clearing Note: Cheque issued by Citibank's clients As per Domestic Outward Remittance Local House Cheque Clearing Note: Cheque issued by clients' bank VND50,000 per cheque Returned Cheque VND50,000 per cheque Foreign Cheque Issuance Worldlink Draft Issuance Note: Plus actual courier charge if required VND400,000 per cheque Worldlink Draft Amendment/Cancellation Note: Plus actual courier charge if required VND400,000 per cheque Collection of Foreign Cheques Drawn On U.S. Territories For amount below VND90,000,000 (ECD) Note: Subject to 21 days future value VND400,000 per cheque For amount from and above VND90,000,000 (Delaware) VND400,000 per cheque (Plus actual courier charge if required) Any 3rd bank charge will be debited to the proceeds Returned Cheque VND300,000 per cheque Statement Services Miscellaneous Monthly Statement Rendition (Hard Copy) VND20,000 Special Request VND100,000 per request Additional Statement mailed within Vietnam VND100,000 per request Balance Certificate VND300,000 per request Certified Online true copy statement Free Communication Channels Local fax request Note: No overseas fax request is available Free Postage   Local Actual Courier Charge Overseas Actual Courier Charge Courier   Local Actual Courier Charge Overseas Actual Courier Charge Other Services Citibank Online / CitiMobile / CitiPhone / CitiAlert Free Citi at Work Gold Account Services Fees Monthly Average Minimum Balance VND1,000,000,000 Monthly Account Service Fee (if monthly average balance falls below the minimum requirement) VND 2,000,000 Account Closure within 6 months of account opening Free Inactive Account Fee if no activities for at least 6 months Free Cash Services VND Cash Deposit Free USD Cash Deposit Free VND Cash Withdrawal Free USD Cash Withdrawal Free ATM/Debit Card Services Citibank ATM/Debit Card Annual Fee Free ATM/Debit Card Card Replacement Free PIN Replacement Fee Free Cash Withdrawal Transaction In Vietnam (VND Account) +ATM from Citibank Free +ATM from Agribank, Vietinbank, Vietcombank, BIDV, DongA, Techcombank, MHB, Sacombank, ACB, MBBank, Eximbank, Seabank, VIB, HSBC, ANZ, Saigonbank, Commomwealth, Standard Chartered. Free +ATM from Other Banks Subject to other fees and charges from other banks (if any) If you use non-VND account to withdraw cash from other local ATMs, this may be subject to 1%-4% fee, which is collected by Visa and other organizations, depending on type of currency. Overseas +ATM from Citibank Overseas Transaction Fee +ATM from Other Banks Overseas Transaction Fee + Subject to other fees and charges from other banks (if any) Overseas Transaction Fee 4% of transaction amount Dispute Investigation Fee Free Sales slip retrieval/Charge Back Processing Fee Free Other Cards are not issued by Citibank Vietnam. Cash withdrawal transaction at Citibank ATMs Vietnam VND40,000/transaction Balance/ Account Inquiry Free Mini Statement (Printing Receipt) Free Remittances Inward Remittance Free Outward Remittance Domestic Remittance In VND Free for online payment Paper work: Free In USD Free Overseas Remittance Telegraphic Transfer Free Cable Free Standing Instruction Set Up Over The Counter Free Citi Global Transfer via Citibank Online Free Local Cheque House Cheque Clearing Note: Cheque issued by Citibank's clients Free Local House Cheque Clearing Note: Cheque issued by clients' bank Free Returned Cheque Free Foreign Cheque Issuance Worldlink Draft Issuance Note: Plus actual courier charge if required Free Worldlink Draft Amendment/Cancellation Note: Plus actual courier charge if required Free Collection of Foreign Cheques Drawn On U.S. Territories For amount below VND90,000,000 (ECD) Note: Subject to 21 days future value Free For amount from and above VND90,000,000 (Delaware) Free Returned Cheque Free Statement Services Miscellaneous Monthly Statement Rendition (Hard Copy) Free Special Request Free Additional Statement mailed within Vietnam Free Balance Certificate Free Certified Online true copy statement Free Communication Channels Local fax request Note: No overseas fax request is available Free Postage   Local Actual Courier Charge Overseas Actual Courier Charge Courier   Local Actual Courier Charge Overseas Actual Courier Charge Other Services Citibank Online / CitiMobile / CitiPhone / CitiAlert Free Citi at Work Account Services Fees Monthly Average Minimum Balance Free Monthly Account Service Fee (if monthly average balance falls below the minimum requirement) Free Account Closure within 6 months of account opening VND500,000 Inactive Account Fee if no activities for at least 6 months Free Cash Services VND Cash Deposit Free USD Cash Deposit Free VND Cash Withdrawal Free USD Cash Withdrawal 0.05% ATM/Debit Card Services Citibank ATM/Debit Card Annual Fee Free ATM/Debit Card Card Replacement VND150,000 PIN Replacement Fee Free Cash Withdrawal Transaction In Vietnam (VND Account) +ATM from Citibank Free +ATM from Agribank, Vietinbank, Vietcombank, BIDV, DongA, Techcombank, MHB, Sacombank, ACB, MBBank, Eximbank, Seabank, VIB, HSBC, ANZ, Saigonbank, Commomwealth, Standard Chartered. Free +ATM from Other Banks Subject to other fees and charges from other banks (if any) If you use non-VND account to withdraw cash from other local ATMs, this may be subject to 1%-4% fee, which is collected by Visa and other organizations, depending on type of currency. Overseas +ATM from Citibank Overseas Transaction Fee +ATM from Other Banks Overseas Transaction Fee + Subject to other fees and charges from other banks (if any) Overseas Transaction Fee 4% of transaction amount Dispute Investigation Fee VND200,000 for a wrong dispute transaction Sales slip retrieval/Charge Back Processing Fee VND100,000 Other Cards are not issued by Citibank Vietnam. Cash withdrawal transaction at Citibank ATMs Vietnam VND40,000/transaction Balance/ Account Inquiry Free Mini Statement (Printing Receipt) Free Remittances Inward Remittance Free Outward Remittance Domestic Remittance In VND Free for online payment Paper work:0.03% (min: VND10,000; max: VND1,000,000) In USD 0.05% (min: VND40,000; max: VND1,000,000) Overseas Remittance Telegraphic Transfer 0.2% (min: VND100,000; max: VND1,500,000) Cable VND300,000 Standing Instruction Set Up Over The Counter VND100,000 per request Cancellation / Amendment / Investigation Domestic: VND100,000 Overseas: VND300,000 Citi Global Transfer via Citibank Online USD10 (VND210,000) Local Cheque House Cheque Clearing Note: Cheque issued by Citibank's clients As per Domestic Outward Remittance Local House Cheque Clearing Note: Cheque issued by clients' bank VND50,000 per cheque Returned Cheque VND50,000 per cheque Foreign Cheque Issuance Worldlink Draft Issuance Note: Plus actual courier charge if required VND400,000 per cheque Worldlink Draft Amendment/Cancellation Note: Plus actual courier charge if required VND400,000 per cheque Collection of Foreign Cheques Drawn On U.S. Territories For amount below VND90,000,000 (ECD) Note: Subject to 21 days future value VND400,000 per cheque For amount from and above VND90,000,000 (Delaware) VND400,000 per cheque (Plus actual courier charge if required) Any 3rd bank charge will be debited to the proceeds Returned Cheque VND300,000 per cheque Statement Services Miscellaneous Monthly Statement Rendition (Hard Copy) VND20,000 Special Request VND100,000 per request Additional Statement mailed within Vietnam VND100,000 per request Balance Certificate VND300,000 per request Certified Online true copy statement Free Communication Channels Local fax request Note: No overseas fax request is available Free Postage   Local Actual Courier Charge Overseas Actual Courier Charge Courier   Local Actual Courier Charge Overseas Actual Courier Charge Other Services Citibank Online / CitiMobile / CitiPhone / CitiAlert Free Note: 1. Terms and Conditions for other services not listed here in will be provided upon request. 2. All Terms and Conditions contained here in supersede any previously and are subject to change and cancellation without prior notice. 3. All accounts and transactions are subject to the regulations of the State Bank of Vietnam and the Laws of the Socialist Republic of Vietnam. 4. Except for overseas remittances and Foreign cheques, all other charges in the above Fee Schedule have covered all correspondent bank charges. 5. All charges above include 10% VAT. 6. All charges are not applicable for local debit cards because Citibank has not joined any local ATM network. 7. All fees contained herein supersede any previously issued fees and are subject to amendment, supplement or cancellation without prior notice. Branch and ATM