The Application of Payments determines how payments are applied to your credit card or revolving credit account. The following describes how your payments may be allocated to your respective Citibank account.
Interest on Cash Advances.
Interest on Retail purchases.
Fees and other charges.
Principal on Cash Advances.
Principal on Retail purchases.
Please note: This can vary depending on your individual circumstances.
Citibank is committed to communicating openly and honestly with all our customers. This includes making it easier for you to share the parts of your Citibank experience that did not meet your expectations.
If you would like to make a complaint about a Citibank product, service, or privacy issue, you can contact the Customer Advocacy Unit in any of the following ways:
Should you have a complaint, we encourage you to contact us in the first instance by calling CitiPhone at (84 8) 3521 1111 or (84) 1900 1819, 24 hours a day and 7 days a week.
Click here to submit your Complaint, Compliment or General Feedback.
+(84) 8 35211510
Citibank N.A. Vietnam P.O. Box 500, Saigon Central Post Office, HCMC.