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 Making deposits and payments | | | 1. | Direct Debit | | | Citibank's convenient Direct Debit facility which enables you to have the regular payments to your Citibank account automatically debited from your nominated bank account held within Vietnam. | | | To apply, simply download and complete the relevant Direct Debit application form below and return the original to Citibank in order for the facility to be set up on the account. | | | Citibank Direct Debit form (Adobe PDF, 507 KB) | | | Please Note: For Credit Cards, if you make any manual payments between due dates, then we will only draw the difference between the amount of the manual payments and the Direct Debit amount. | | | 2. | Funds Transfer | | | You can make a funds transfer from either: | | | - Your linked Citibank account (foreign currency) to your other linked VND or Foreign currency Citibank account.
- Your bank account in other banks in Vietnam or Overseas to your nominated account in Citibank.
- Your Citibank account to a Credit Card account (Citibank Online, CitiPhone banking)
| | | To transfer funds from an existing Citibank account simply sign on to Citibank Online or call CitiPhone at (84 8) 3521 1111 or (84) 1900 1819, then follow the prompts. | | | 3. | By mail using a cheque | | | You can make deposits and payments by cheque to your Citibank account by mail. Please allow three business days from the time Citibank receives the cheque. | | | 4. | Post Office branches (VPSC branch locations) | | | You can make payments for your Credit Card accounts from any of the 200+ VPSC locations. Please allow three business days for payments to reflect in your account. | | | | | | | Making withdrawals | | | Withdrawals from your Citibank accounts can be made using the following options. | |
 | | | Internet Banking | | Citiphone Banking | | ATM | | Others |  | | | Credit Cards | | | | | | 
Cash
Advance | |
EFTPOS to pay for
goods and services
OVER THE COUNTER
withdrawals at any
bank in the world that
displays the VISA or
MasterCard logo
(photo identification required) | | | | Deposit Accounts | |
Funds Transfer (Vietnam) | |
Funds Transfer (Vietnam) | |
Cash Withdrawal | |
Branch | | | | | Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account. | | | |
| | | | | Account maintenance | | | Withdrawals from your Citibank accounts can be made using the following options. | | | | | Internet Banking | | Citiphone Banking | | Branch | | | Change Contact Details | | | | | |
Citibank N.A.
P.O. Box 500,
Saigon Central Post Office, HCMC | | | | Change ATM Pin | | | | | | | | | | Change Telephone Pin (TPIN) | | | | | | | | | | Activate Card | | | | | | | | | | Report Lost /
Stolen Card | | | | | | | | | | Transfer Funds | |
Between authorised Citibank accounts* | |
Between authorised Citibank accounts* | |
Citibank N.A.
Vietnam HCMC
Citibank N.A.
Vietnam Hanoi | | | | Check Account Balance | | | | | | | | | | | * Funds cannot be transferred between Citibank Credit Card and Ready Credit accounts | | Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account. | | | | | | | |
| Application of Payments | | | The Application of Payments determines how payments are applied to your credit card or revolving credit account. The following describes how your payments may be allocated to your respective Citibank account. | | | Credit Cards | | - Installment Plans.
- Interest on Cash Advances.
- Interest on Retail purchases.
- Fees and other charges.
- Principal on Cash Advances.
- Principal on Retail purchases.
| | | Please note: This can vary depending on your individual circumstances. | | | For more information on how interest is calculated on your revolving or credit account, Guide to calculate interest rate. | | | Citibank is committed to communicating openly and honestly with all our customers. This includes making it easier for you to share the parts of your Citibank experience that did not meet your expectations. | | | If you would like to make a complaint about a Citibank product, service, or privacy issue, you can contact the Customer Advocacy Unit in any of the following ways: | | | By phone: | Should you have a complaint, we encourage you to contact us in the first instance by calling CitiPhone at (84 8) 3521 1111 or (84) 1900 1819, 24 hours a day and 7 days a week. | | | Online: | Click here to submit your Complaint, Compliment or General Feedback. |
| | By fax: | +(84) 8 35211510 | | | In writing: | Citibank N.A. Vietnam
P.O. Box 500, Saigon Central Post Office, HCMC. | | | | |
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