Security Alert - Citibank Vietnam

Protect Your Wealth Against Identity Fraud. Security Tips for Banking Services.

We want your banking experience to be pleasant and enjoyable. Banking through different channels can be convenient and secure if you take a few simple precautions. We encourage you to peruse these security tips.

Safely log on to Citibank Online Banking by entering the homepage of Citibank Vietnam at www.citibank.com.vn into your browser, or bookmark the authentic website address for future use. Do not use website address or links attached in any email or found through Internet search engines to log on to Citibank Online Banking.
Ensure that no one is watching you while you key in your Online Banking Password, Card Number (CIN), ATM Card/Credit Card Personal Identification Number (PIN), log on password, e-statement password, or any other sensitive information.
Always log off your online session. Do not just close your browser. Follow the logoff instructions to ensure your protection.
Be aware of phony "look alike" websites which are designed to trick customers and collect their personal information. If you suspect a website that is not what it purports to be, leave the site. Do not follow any of the instructions it may be presented to you.
Do not use a shared computer or device that cannot be trusted for online banking.
Make sure your personal computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download anti-virus updates as soon as you are notified that a download is available.
Install a personal firewall to help prevent unauthorized access to your personal computer, especially if you connect through a broadband connection, network router, cable or DSL modem,.
Clear your browser's cache and history after each session to ensure your account information is removed, especially if you are using a shared computer.
Use the latest recommended Internet browser version, or one that supports 128-bit encryption. De-activate the "Auto Complete" function to prevent any Password, CIN and PIN from being stored.
Use the latest recommended Internet browser version, or one that supports 128-bit encryption. De-activate the "Auto Complete" function to prevent any Password, CIN and PIN from being stored.
Always ensure your operating system and browser has the latest security patches applied.
Ensure file sharing feature is disabled in your operating system while online, particularly if you are linked to the Internet through a cable, DSL modem, or network router.
Be caution of your wireless connections security:
- Set a personal and unique password for your wireless network.
- Disable broadcasting your network name (SSID-Service Set Identifier).
- Use encryption to protect your wireless network.
- Use only registered machines for your wireless network.
Do not install software or run programs from an unknown origin.
Check your accounts on a regular basis and contact us immediately should you encounter any difficulties or irregularities.

Citibank will never send you an email asking for your account number, online banking password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information.
Be alert for fraudulent emails. These may appear to come from a trusted business or friend, but actually are designed to mislead you into opening a fraudulent website and disclosing sensitive information.
Be suspicious of any email that contains an embedded hyperlink or a request to enter personal information. Do not reply, click on the hyperlinks or input any sensitive information.
If you've received suspicious emails purporting to be from Citibank, please notify us right away.
Email attachment from unspecified or suspicious sources may be a virus or worm. Do not open any attachment unless you are sure it is safe.
Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular emails are not encrypted.
If you have provided sensitive information to a suspicious website, you should report to the police immediately. If the website is purporting to be a Citibank site, please notify us right away.
If we request information from you, we will always direct you back to a Citibank site using links. These links are to provide you with convenience – however, you can also reach our sites using any of our published URLs.
If you use a link in an email you have received from us, you can check the authenticity of the website you are accessing by checking the website SSL certificate information, such as company name, URL, certificate issuer, validation date, and encryption types, etc, to confirm that's the website you intend to access.

To ensure your ATM banking sessions are secure, here are some simple security tips you should follow.

Beware of any foreign object/device attached to the ATM that appears unusual. The attached foreign object/ device may be a skimming device to compromise magnetic strip data & PIN.
Insert your ATM Card into the card reader and remove it. Do not leave the card in the slot.
Do not allow anyone see your PIN when you are keying it in. Ensure no one is looking over your shoulder.
Never disclose your PIN or lend your ATM card to anyone.
Change your ATM Card/Credit Card PIN upon receiving it.
Do not use the same ATM Card/Credit Card PINs for accessing other services.
Memorize your ATM Card PIN and destroy any written or printed record.
Do not write down or record your PIN without disguising it.
Never use ATM Card PIN that can be easily guessed such as ID number, birthday or telephone number.
Change your ATM Card PIN regularly.
Do not allow anyone to use your ATM Card and your PIN.
Citibank staff and police will never request for your PIN.
If your PIN is lost or has been identified by another person, please contact your bank to report the case immediately.

To prevent credit card fraud from happening, here are some measures you can take to protect yourself.

Sign on the back of your credit card the moment you receive it
Keep an eye on your card when making transactions, to avoid unauthorized person from gaining your credit card.
Dispose of all personal documents properly
Check your account balances regularly
Review your monthly statements and report discrepancies immediately
Inform your bank in advance of any address change
Patronize only reputable websites when making purchases
Beware of unsolicited e-mails asking for personal information
Never lend your credit card to anyone
Purchase solutions such as Card Protection Plan, or the free Citi Alerts service to protect yourself
Inform the bank in advance of your travel plan to help the bank validate credit card purchases incurred overseas.
Update your latest and valid personal details with the bank, such as mobile phone number to ensure correct correspondence for charge confirmation when suspicious transactions appear.
Be aware of your wallet placed inside your suit which is hanging on the chair at dinning places, to avoid unauthorized person from gaining your credit card or other personal stuff.
Be aware of fake restaurant staff request customers to provide credit card information for bill discount when checking in.
Do not bring too many credit cards, when visiting places with a locker service, such as the changing room of swimming pool, playground or health/fitness center.

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