CITIBANK VISA DEBIT CARD

Citibank Visa Debit Card

Your new experience begins now

Citibank Visa Debit Card Your new experience begins now

Apply for Visa Debit Card

Citibank Visa Debit Card brings you banking convenience locally and globally. From cash withdrawals to daily purchases, all you need is your Citibank Visa Debit Card. What's more, you will experience exclusive lifestyle privileges when you make purchases with your Citibank Visa Debit Card.

For existing customers that are using Citibank ATM Card, in order to convert to Citibank VISA Debit Card, please:

  • Come to branch in Hanoi and Ho Chi Minh City.
  • Call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 or
  • Fill out the Notification Letter and send to the address below:
    Citibank N.A. Vietnam,
    P.O. Box 500, Saigon Central Post Office, HCMC.

APPLY NOW

Citibank Visa Debit Card

Apply for Visa Debit Card

Citibank Visa Debit Card brings you banking convenience locally and globally. From cash withdrawals to daily purchases, all you need is your Citibank Visa Debit Card. What's more, you will experience exclusive lifestyle privileges when you make purchases with your Citibank Visa Debit Card.

For existing customers that are using Citibank ATM Card, in order to convert to Citibank VISA Debit Card, please:

  • Come to branch in Hanoi and Ho Chi Minh City.
  • Call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 or
  • Fill out the Notification Letter and send to the address below:
    Citibank N.A. Vietnam,
    P.O. Box 500, Saigon Central Post Office, HCMC.

Benefits

Shop Conveniently:

Your Citibank Visa Debit Card allows you to make cashless transactions at millions of Visa merchants globally. Simply present your Citibank Visa Debit Card and sign for your purchase.

Access Cash Anytime

Access to your cash through over 1.9 millions Citibank and Visa Plus ATMs around the world.

No Late Fees or interest charges

Your Citibank Visa Gold Debit Card is linked to your bank account. Whenever you use the card for payment, funds are directly debited from your account. So you don't have to worry about late fees or interest charges.

Transact Securely Citibank

Debit Card offers a comprehensive range of security features to give you peace of mind.

The EMV-Dynamic Data Authentication Smart Chip makes the card more secure and protects you from potential identity theft and fraudulent activity.

Get SMS or email alerts anytime there is a transaction on your card.

To enrol, visit www.citibank.com.vn and select the alerts you require.

Tracking account balances and transactions is easy with Citibank Online and Citi Mobile.

Privileges

Enjoy Citibank's signature suite of worldwide privileges whenever you use the Citibank Visa Debit Card. From dining to shopping, local to global discounts - the Citibank Visa Debit Card makes every day more enjoyable.

Citibank World Privileges - Visa Debit Card

With Citibank World Privileges, you get preferential treatment and great discounts at over 4,600 establishments worldwide.

Reward Points

  • Earn 1 Reward Point on every VND 20,000 spend.
  • Evergreen and Transferable Reward Points.
  • Get 10,000 bonus Reward Points for Citigold customers when overseas spending from VND 500 Million (Reward Points are calculated once after promotion). Terms and Conditions apply
  • Redeem Reward Points to attractive gifts. Click here to learn more details.

Citibank Visa Privileges

  • Lost / Stolen Card Report.
  • Emergency Card Replacement.
  • Emergency Cash Advance.
How to Activate

Call CitiPhone Hotline (84 8) 3521 1111 (84 8) 3521 1111 to activate your Citibank Visa Debit Card

Register for Citibank Online

  • Sign on to www.citibank.com.vn
  • Click "First time here?".
  • Create your user ID.
  • Identify yourself by entering 16-digit Card Number/ 6-digit PIN/10-digit Account Number.
  • Click "Continue".
  • Accept the Citibank Online Terms and Conditions.

Visit www.citibank.com.vn or call Citigold Hotline (84 8) 3521 1111 (84 8) 3521 1111 for more guidance.

Important Note: For existing customers with ATM Card:

Please re-register as the First Time User at Citibank Online. Please Click here for more information.

In order to receive the Citibank Visa Debit Card, simply:

  • Come to branch in Hanoi and Ho Chi Minh City.
  • Call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 or
  • Fill out the Notification Letter and send to the address below:
    Citibank N.A. Vietnam,
    P.O. Box 500, Saigon Central Post Office, HCMC.

FAQs

Citibank Debit Card allows you greater access to your cash, whether it's making purchases or withdrawing funds from either your default Super, Step Up or International account using the Automated Teller Machine (ATM). Use your Citibank Debit Card in your daily purchases wherever the VISA logo is displayed at the grocery store, dining at restaurants, paying your bills or buying the perfect gift on your travels. Your monthly statement will provide you with a detailed record of all your transactions, making it easier to manage your expenses.

The new and enhanced Citibank Debit card now gives you access to any retail and service outlets that accept VISA. Gone are the days when you can only use it at ATMs. Today, it doubles up to give you access to your cash and make purchases worldwide. Just look out for the Citibank, VISA or PLUS logo to start using your card today!

All customers who have main account as a VND Super Account or VND Step Up account aged 18 and above and working and living in Vietnam are eligible.

For new customers, just walk in to your nearest Citibank branch to open any of our Super or Step Up Account with the prescribed minimum deposit amount, and you will be issued the new and enhanced Citibank Debit Card instantly.

For existing customers, just walk in to your nearest Citibank branch or call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 to replace your card.

  1. Convenient access to your cash from anywhere in the world as it is accepted at over 1.9 million Citibank ATMs and VISA Plus ATM machines and 30 million VISA retail outlets worldwide.
  2. Protection against fraud against unauthorised or fraudulent retail purchases on your card, provided that:
    1. You have not acted fraudulently or dishonestly in using the card or in causing the loss or theft of the card or the disclosure of the PIN and
    2. Such transaction occurs after you have notified Citibank of the loss of your card or any suspected misuse of your card.
  3. You are also entitled to enjoy special privileges at over 4,600 establishments under Citibank World Privileges ranging from shopping, to dining and entertainment worldwide.
    Log on to http://worldprivileges.citibank.com for an up-to-date list.
  4. Earn evergreen Citibank Rewards points with every purchase and you can redeem from a range of fabulous items that you desire.
  5. Have peace of mind when you travel as you no longer need to carry excessive cash or Traveler's Cheques.

Kindly contact CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 to activate the Citibank Debit card immediately. Otherwise, you will not be able to enjoy all the privileges that the new Citibank Debit Card has to offer.

  1. ATM withdrawal limits = Maximum of VND 30,000,000 for Citibanking and VND 50,000,000 for Citigold customers.
  2. Debit Limit for your retail transactions = Maximum of VND 50,000,000 for Citibanking and VND 100,000,000 for Citigold customers. The Debit Limit is set in addition to your daily ATM withdrawal limits.

Immediately report the loss by:

  1. Contacting CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 or
  2. Visiting your nearest Citibank branch and make a report.
  1. Your Citibank Debit Card is embedded with an EMV-compliant SmartChip.
  2. All transactions require your authorization via signature.
  3. Fraud Alert: We will contact you if at any time we detect any doubtful transactions.
  4. Daily limit: this limit is set at maximum of VND 30,000,000 for cash withdrawal per day and VND 50,000,000 for purchase per day

Simply look out for the VISA logo at the merchant premises.

Should you not have sufficient funds in the Citibank Debit Card, the transaction will be rejected. No temporary increase of transaction limit is available for the Citibank Debit Card.

Retail/Debit Transactions:

No. There are no Citibank Debit & ATM card specific charges or fees on retail/debit transactions on the card.

ATM:

No. There are no Citibank Debit Card specific charges or fees on ATM withdrawals effected on the card performed from Citibank ATMs. Please kindly note that if you use your Citibank ATM Card to withdraw cash from or transact on non Citibank ATMs, additional fees are charged. These fees vary from bank to bank. But this does not apply for Agribank, MHB, VIB, Vietinbank, Sacombank, ANZ, Vietcombank, ACB, Saigonbank, BIDV, MBBank, Commonwealth, Dong A, Eximbank, Standard Chartered, Techcombank, Seabank.

Other standard account fees and charges apply. For further details, please log-on to our website at www.citibank.com.vn for the latest details.

No. There is no annual fee charged to the Citibank Debit card.

Kindly visit our website to request a PIN Mailer or contact CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 or visit your nearest Citibank branch for a new PIN to be issued.

Important Note
  • Once receiving the new Citibank Visa Gold Debit Card, please call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 to activate the card.
  • For existing customers:
    • Please re-register as the First Time User at Citibank Online. Click here for more information.
    • In order to receive the Citibank Visa Debit Card: Simply download the Notification Letter here, provide the information required and send it back to Citibank:
  • Citibank Visa Debit Card is not available for online purchases.
  • Call Citigold now to get free consultation on wealth management.
  • Apply for a Citibank Credit Card today to enjoy attractive privileges.

Disclaimer

Fees and rates can be revised at any time based on market conditions or at Citibank's discretion.