CITIGOLD® WORLD DEBIT MASTERCARD®

Shop Conveniently with Citigold® World Debit Card

Citigold World Debit Mastercard brings you banking convenience locally and globally. From cash withdrawals to daily purchases, all you need is your Citigold World Debit Mastercard. What's more, you will experience exclusive lifestyle privileges when you make.

Free from Fees & Interest charges:

  • No annual fee.
  • No card replacement fee.
  • No cash withdrawal fee at over 2 millions Citibank and Mastercard ATMs around 210 countries.
Benefits
Online Shopping

Online Shopping

Your Citigold World Debit Mastercard can now be used for online payment. 3D Secure feature provides enhanced security for online transactions by requesting secondary authentication, by using a one time password (OTP), in order to prevent unauthorized transactions and makes it safer to shop online.

Shop Conveniently

Shop Conveniently

Simply tap your card upon check out, no signature or PIN number required, for transactions that is is from VND 900,000 and below. Contactless is now at over 5 million merchants in 77 countries.

* Applicable at merchants accept "Contactless transaction" only.

Exclusive Mastercard Privileges

Exclusive Mastercard Privileges

Gain access to exclusive social events, hotels and car rental discounts and a host of lifestyle and shopping benefits.

Cash on the go

Cash on the go

Your Citigold World Debit Mastercard brings you banking convenience locally and globally - from free local ATM cash withdrawals at the Mastercard accepted ATMs to worldwide acceptance for your purchases. You can use it to Withdraw cash conveniently at around 12,000 ATMs in Vietnam and at more than 2 million ATMs worldwide with your Citibank ATM/Debit Card.

Maximum ATM withdrawal limit per day is VND30,000,000 for Citibanking customer and VND50,000,000 for Citigold customer.

Privileges
Privileges

Privileges

Citibank Citigold World Debit Mastercard

  • Emergency Cash Advance.
  • Allows you to make payments at 32 million Mastercard merchants globally. Simply present your Citigold World Debit Mastercard and sign for your purchase.
  • Allows you to make Contactless transaction at over 5 million merchants in 77 countries.
  • Concierge Service (coming soon).

Golf privileges

Enjoy 50% off walk-in green fee at 16 golf clubs in 6 countries. See more detail here.

Citibank World Privileges

As a privileged Citigold World Debit Mastercard Cardmember, you get preferential treatment, benefits or discounts at thousands of establishments around the world.

Just visit Citibank World Privileges to get more details of the latest offers in the country you are visiting here.

Complimentary

Complimentary

Complimentary Travel Protection (*)

Travel Accident Protection - up to VND 10 billion

Accident Medical Expense Protection - up to VND40 million

Travel Inconvenience Protection - up to VND 10 million

  • Flight Delay Cover-up to VND 5 million
  • Baggage Delay Cover-up to VND 5 million
  • Lost Baggage Cover-up to VND 10 million

(*) Insurance is provided by CHUBB Insurance Company Limited and applied when you charged full air-ticket fares to your Citigold World Debit Mastercard. Please read the policy Terms & Conditions for more details.

Safety Features
Card Security Features

Card Security Features

Citigold World Debit Mastercard offers a comprehensive range of security features to give you peace of mind.

  • The EMV-Dynamic Data Authentication Smart Chip makes the card more secure and protects you from potential identity theft and fraudulent activity.
  • Activation can be done instantly and conveniently at any time of the day via SMS, Citibank Online and Mobile Online.
  • ATM transactions will require the input of your Personal Identification Number (PIN).
SMS Alerts

SMS Alerts

As an added alert feature, you will receive an SMS confirmation after every retail purchase you make through the Mastercard point-of-sale (POS) terminal.

Applies only to retail purchases done through Mastercard point-of-sale (POS) terminals.

Tracking transactions is easy with Citibank Online and Citi Mobile.

Reporting of Lost or Stolen Cards

Reporting of Lost or Stolen Cards

In the event that your card is lost or stolen, simply call our CitiPhone Hotline. A missing card can be quickly deactivated, with a replacement card sent within 5 to 7 working days.

Please remember that transactions are considered valid until the card is reported lost.

How to apply

Eligibility

18 years old or above.

How to apply

Please Call Citigold Hotline (84 28) 3521 1088(84 28) 3521 1088, our Relationship Manager will assist you to register.

FAQs

Your Citigold World Debit Mastercard is your worldwide access to your bank account. You can use it to Withdraw cash conveniently at around 12,000 ATMs in Vietnam and at more than 2 million ATMs worldwide with your Citibank ATM/Debit Card. Plus, you can now use your card to pay for retail purchases both online and in stores where Mastercard are accepted.

With the Citigold World Debit Mastercard, you get to enjoy shopping at millions of Mastercard merchants globally, simply by signing for your purchases at places like restaurants, bars, groceries and daily needs, fashion apparels, pharmacies etc.

The Citigold World Debit Mastercard comes without fees and charges.

In addition to the basic functionalities such as ATM withdrawal, transactions at merchants, your Citibank Debit Mastercard is also equipped with enhanced, most up-to-date features including:

  • Online transaction
  • Contactless transaction
  • SMS alert on all payment transactions
  • Priceless Cities
  • Priority Pass

Minimum daily purchase limit is zero. Maximum daily purchase limit are: Citibanking segment - VND50,000,000 and Citigold segment - VND100,000,000.

Here are some safety tips to ensure that your transactions are secured:

  • Sign on your card immediately.
  • Always keep your cards and card details in a safe place.
  • Do not share your debit card PIN, account and personal information, and signature with anyone.
  • Your Citigold World Debit Mastercard is only for your personal and exclusive use. Please do not hand it over to anybody - family members, friends, strangers, even to people who claim to be Citibank officers. You shall be responsible for any usage of your card or debits on your account made by any person.
  • Any verification of your card at any store, restaurant, etc. should be done in your presence. Remember to get your card back after every purchase.
  • Check your transaction receipt for the card number and the amount charged to your card after every purchase.
  • Keep your transaction receipts safe, to tally them against your monthly statement of account.
  • Carefully check your monthly statement or your detailed transactions via Citibank Online/ Mobile Online.
  • Report any unusual or suspicious looking transactions via Citibank Online:

    Visit www.citibank.com.vn. Go to "Messages" and click "Compose mail". Or, Calling to CitiPhone Hotline.

You can make a dispute request via Citibank Online:

  • Visit www.citibank.com.vn. Go to "Messages" and click "Compose mail".
  • You will need to fill-up and submit a Cardholder Dispute Form together with supporting documents from the disputed transaction.
  • Smooth, Safe, Sensible way to Citibank Online.
  • Protecting you at every level, all the way.