CITIBANK VISA PLATINUM DEBIT CARD

Your new experience begins now.

Your new experience begins now.

Citibank Visa Platinum Debit Card brings you banking convenience locally and globally. From cash withdrawals to daily purchases, all you need is your Citibank Visa Platinum Debit Card. What's more, you will experience exclusive lifestyle privileges when you make purchases with your Citibank Visa Platinum Debit Card.

Benefits

Convenient Shopping

Your Citibank Visa Platinum Debit Card allows you to make payments at 29 million Visa merchants globally. Simply present your Citibank Visa Platinum Debit Card and sign for your purchase (*)

(*) Citibank Visa Platinum Debit Card is not available for online purchase.

Cash Access Anywhere, Anytime

Access to your cash through over 1.9 millions Citibank and Visa Plus ATMs around the world.

Please visit http://bit.ly/1tdSd4T if you need any assistance. The hotline is available in English only.

Free from Fees & Interest charges

  • No annual fee
  • No card replacement fee
  • No cash withdrawal fee at over 1.9 millions Citibank and Visa Plus ATMs around 120 countries (*)

(*) All overseas cash withdrawals from Citibank ATMs will be subjected to a 4% Overseas Transaction Fees.

Transact Securely Citibank:

Debit Card offers a comprehensive range of security features to give you peace of mind.

The EMV-Dynamic Data Authentication Smart Chip makes the card more secure and protects you from potential identity theft and fraudulent activity.

To enrol, visit www.citibank.com.vn and select the alerts you require.

Tracking account balances and transactions is easy with Citibank Online and Citi Mobile.

Privileges

Complimentary Travel Protection (*)

Travel Accident Protection - up to VND 10 billion

Accident Medical Expense Protection - up to VND40 million

Travel Inconvenience Protection - up to VND 10 million

  • Flight Delay Cover-up to VND 5 million
  • Baggage Delay Cover-up to VND 5 million
  • Lost Baggage Cover-up to VND 5 million

(*) Insurance is provided by ACE Insurance Company Limited and applied when you charged full air-ticket fares to your Citibank Visa Platinum Debit Card. Please read the policy Terms & Conditions for more details.

Compelling Rewards and Privileges

Earn 1 Reward Point for every VND 20,000 spent, for all your retail spends all year long.

Your Points are evergreen and transferable.

Remember to check your points for exciting gift redemption. With 180,000 points earning, you can redeem for iPad worth VND 9 Million. Please click here to learn more list of gifts.

Complimentary points (*)

Debit Card Usage Spending Complimentary
Overseas purchases Over VND 500,000,000 10,000 points
Birthday 10,000 points

(*) Eligible for one time earning within one billing year.

* Terms and Conditions

Citibank World Privileges

You can enjoy thousands of privileges and discount offers in over 30 countries

Global Recognition

Global acceptance at over 30 million merchant establishments and cash advance at 1.9 million ATMs

Citibank Visa Platinum Privileges

  • Lost/Stolen Card Report
  • Emergency Card Replacement
  • Emergency Cash Advance
  • Concierge Service

Golf Privileges for Visa Platinum Debit Card:

Perfect your swing with rounds of golf at 5 participating premier clubs in Vietnam – where you enjoy complimentary green fees* until April 30, 2015:

  • Chi Linh Star Golf & Country Club (Chi Linh, Hai Duong)
  • King’s Island Golf Club (Son Tay, Hanoi)
  • Montgomerie Links Golf Club (Dien Ban, Quang Nam)
  • Vietnam Golf & Country Club (District 9, Ho Chi Minh City)
  • Long Thanh Golf Club (Long Thanh, Dong Nai)
  • Bo Chang Dong Nai Golf Club (Trang Bom, Dong Nai)

For booking, please call Visa Vietnam Golf Program dedicated Hotline (84 8) 38240 578 or email to inquiries.visagolf@aspirelifestyles.com. All reservations are subject to availability.

Debit Card Concierge Service:

Category Services
Travel Coordination
  • Customized Itineraries
  • International and Domestic Air / Land / Sea Transportation Arrangements and Reservations
  • Meet-and-assist and Ground Handling, Translators and Tour Guides
  • Performing Arts and Events
  • Destination Guides
  • Passport, Vaccination and Visa Assistance
Entertainment & Recreation
  • Event Tickets Including Sold Out Shows, Backstage Passes Nightclub / Dining Reservations
  • Golf Tee Times, Tennis and Other Racquetball Games Court Reservations
  • Movie Tickets
Business Related
  • Conference Co-ordination, including but not limited to venue booking and related equipment rental
  • Translators and Local Protocol / Etiquette Information
  • Business Support, including but not limited to equipment rental and support services
Personal Assistance
  • Spa, Gym, Health Club and Salon Appointments
  • Locate Hard-to-Find Items
  • Gift Recommendations / Flower Delivery
  • Unique Gift Delivery Ideas / Party Planning
How to Activate

Call Citigold Hotline (84 8) 3521 1088 (84 8) 3521 1088 to activate your card

Register to Citibank Online:

  • Sign on to www.citibank.com.vn.
  • Click "First time here?".
  • Create your user ID.
  • Identify yourself by entering 16-digit Card Number / 6-digit PIN / 10-digit Account Number.
  • Click "Continue".
  • Accept the Citibank Online Terms and Conditions.

* Important Note:

+ For existing customers:

  • Please re-register as the First Time User at Citibank Online. Please Click here for more information.
  • In order to receive the Citibank Visa Platinum Debit Card: Simply download the Notification Letter here, provide the information required and send it back to Citibank.
FAQs

Citibank Debit Card allows you greater access to your cash, whether it's making purchases or withdrawing funds from either your default Super, Step Up or International account using the Automated Teller Machine (ATM). Use your Citibank Debit Card in your daily purchases wherever the VISA logo is displayed at the grocery store, dining at restaurants, paying your bills or buying the perfect gift on your travels. Your monthly statement will provide you with a detailed record of all your transactions, making it easier to manage your expenses.

The new and enhanced Citibank Debit card now gives you access to any retail and service outlets that accept VISA. Gone are the days when you can only use it at ATMs. Today, it doubles up to give you access to your cash and make purchases worldwide. Just look out for the Citibank, VISA or PLUS logo to start using your card today!

All customers who have main account as a VND Super Account or VND Step Up account aged 18 and above and working and living in Vietnam are eligible.

For new customers, just walk in to your nearest Citibank branch to open any of our Super or Step Up Account with the prescribed minimum deposit amount, and you will be issued the new and enhanced Citibank Debit Card instantly.

For existing customers, just walk in to your nearest Citibank branch or call Citigold Hotline at (84 8) 3521 1088 (84 8) 3521 1088 to replace your card.

  1. Convenient access to your cash from anywhere in the world as it is accepted at over 1.9 million Citibank ATMs and VISA Plus ATM machines and 30 million VISA retail outlets worldwide.
  2. Protection against fraud against unauthorised or fraudulent retail purchases on your card, provided that:
    1. You have not acted fraudulently or dishonestly in using the card or in causing the loss or theft of the card or the disclosure of the PIN and
    2. Such transaction occurs after you have notified Citibank of the loss of your card or any suspected misuse of your card
  3. You are also entitled to enjoy special privileges at over 4,600 establishments under Citibank World Privileges ranging from shopping, to dining and entertainment worldwide. Log on to www.citiworldprivileges.com for an up-to-date list.
  4. Earn evergreen Citibank Rewards points with every purchase and you can redeem from a range of fabulous items that you desire.
  5. Have peace of mind when you travel as you no longer need to carry excessive cash or Traveler's Cheques.

Kindly contact Citigold Hotline at (84 8) 3521 1088 (84 8) 3521 1088 to activate the Citibank Debit card immediately. Otherwise, you will not be able to enjoy all the privileges that the new Citibank Debit Card has to offer.

  1. ATM withdrawal limits = Maximum of VND30,000,000 for Citibanking and VND50,000,000 for Citigold customers.
  2. Debit Limit for your retail transactions = Maximum of VND50,000,000 for Citibanking and VND100,000,000 for Citigold customers. The Debit Limit is set in addition to your daily ATM withdrawal limits.

Immediately report the loss by:

  1. Contacting Citigold Hotline at (84 8) 3521 1088 (84 8) 3521 1088, or
  2. Visiting your nearest Citibank branch and make a report.
  1. Your Citibank Debit Card is embedded with an EMV-compliant SmartChip.
  2. All transactions require your authorization via signature.
  3. Fraud Alert: We will contact you if at any time we detect any doubtful transactions.
  4. Daily limit: this limit is set at maximum of VND 50,000,000 for cash withdrawal per day and VND 100,000,000 for purchase per day.

Simply look out for the VISA logo at the merchant premises.

Should you not have sufficient funds in the Citibank Debit Card, the transaction will be rejected. No temporary increase of transaction limit is available for the Citibank Debit Card.

Retail / Debit Transactions:

No. There are no Citibank Debit & ATM card specific charges or fees on retail/debit transactions on the card.

ATM:

No. There are no Citibank Debit Card specific charges or fees on ATM withdrawals effected on the card performed from Citibank ATMs. Please kindly note that if you use your Citibank ATM Card to withdraw cash from or transact on non Citibank ATMs, additional fees are charged. These fees vary from bank to bank. But this does not apply for Techcombank, Sacombank, ANZ, ABBank, DongA Bank, Eximbank and Saigonbank.

Other standard account fees and charges apply. For further details, please log-on to our website at www.citibank.com.vn for the latest details.

No. There is no annual fee charged to the Citibank Debit card.

Kindly visit our website to request a PIN Mailer or contact Citigold Hotline at (84 8) 3521 1088 (84 8) 3521 1088 or visit your nearest Citibank branch for a new PIN to be issued.

Important Note

+ Once receiving your new Citigold Debit Platinum, please call Citigold hotline at (84 8) 3521 1088 (84 8) 3521 1088 to activate the card.

+ For existing customers:

  • Please re-register as the First Time User at Citibank Online. Click here for more information.
  • In order to receive the Citibank Visa Platinum Debit Card: Simply download the Notification Letter here, provide the information required and send it back to Citibank.

+ Citibank Visa Debit Card is not available for online purchases.

  • Smooth, Safe, Sensible way to Citibank Online.
  • Protecting you at every level, all the way.