Citi®ACE Life® CREDIT CARD

Citi®ACE Life®Card

Citi®ACE Life®Card

The Citi®ACE Life®Card is the only card that offers best in class Reward Points and Cash Back for spends all year long and comprehensive complimentary protection to ensure that you stay protected while you spend smart. Call our 24-Hour CitiPhone at (84 8) 3521 1111(84 8) 3521 1111 today.

Citi®ACE Life®Card

Citi®ACE Life®Card

Top 4 reasons to get a Citi®ACE Life®Card

  • Earn the most Reward Points and Cash Back all year long, including up to 5% on ACE Life Insurance spends.
  • Your Reward Points and Cash Back will be seamlessly earned and shown in your Credit Card account.
  • Enjoy complimentary comprehensive protection through your Citi®ACE Life®Card.
  • Be discounted with exclusive dining privileges, discounted green fees at prestigious golf courses, special offers on airfares, hotels, beauty & spa, plus many more.

How to redeem Reward Points and Cash Back?

  • To view your Reward Points and Cash Back, please login to Citibank Online and follow instructions here.
  • Call CitiPhone number (84 8) 3521 1111 to redeem when you have Reward Points and Cash Back from VND 500,000 or more. The Cash Back will be credited in next statement of the customer.
Benefits

The only card that offers you both Rewards Points and Cash Back. Enjoy Cash Back for all insurance spends and up to 5% for ACE Life Insurance spends and 2 Reward Points for every VND 1,000 spends. What's more, all Rewards Points and Cash Back are evergreen.

View how Reward Points work.

*Terms and Conditions to be applied.

Spending with your Citi®ACE Life®Card entitles you to our various protection programs without registration. The Citi®ACE Life®Card is the only card that provides you with most comprehensive protection.

Citi®ACE Life®Credit Cardmembers can enjoy privileges and discounts at the following hospitals in Vietnam

Cao Thang Eye Hospital (HCM)
Sakura Dental Clinic (HCM)
Van Hanh Hospital (HCM)
Victoria (HCM)
Care1 (HCM)
Tam Duc Heart Hospital (HCM)
Skin C (Hanoi)
Raffles (Singapore)
Asian Liver Centre (Singapore)

Please visit www.citiworldprivileges.com for more details.

Ultimate Protection

You are automatically covered for up to VND 10 Billion when you charge full travel fares to your Citi®ACE Life®Card, in the unfortunate event of a death or injury, arising from an accident occurring in a common air carrier.

Please read the policy Terms and Conditions here for more details. Policy is offered by ACE non-life insurance company.

Your medical costs necessarily incurred outside Vietnam for hospital, surgical or other diagnostic or remedial treatment arising from accident are covered up to VND 40 Million.

Please read the policy Terms and Conditions here for more details. Policy is offered by ACE Life non-life insurance company.

Flight Delay Cover - Up to VND 5 Million

For delays over 8 hours, you can claim costs of refreshments and meals of up to VND 5 Million.

Please read the policy Terms and Conditions here for more details. Policy is offered by ACE Life non-life insurance company.

Baggage Delay Cover - Up to VND 5 Million

For delays over 8 hours, you can claim costs incurred for emergency purchase of essential clothing and requisites for up to VND 5 Million.

Please read the policy Terms and Conditions here for more details. Policy is offered by ACE Life non-life insurance company.

Lost Baggage Cover - Up to VND 10 Million

If the airline does not deliver your baggage within 48 hours of arrival at your scheduled destination, you can claim costs incurred for purchase of essential clothing for up to VND 10 Million.

Please read the policy Terms and Conditions here for more details. Policy is offered by ACE Life non-life insurance company.

Your purchases will be covered if paid entirely with the Citi®ACE Life®Card from loss due to theft and accidental damage for ninety (90) days from the date of purchase.

Please read the policy Terms and Conditions here for more details. Policy is offered by Chartis Insurance company.

Your furniture, clothes, electrical, stereo equipment, money and checks are protected in the events of damage, disappearance or destruction due to burglary at your residence during the personal trip when the entire cost of the passenger fare(s) is charged to the Citi®ACE Life®Card.

Please read the policy Terms and Conditions here for more details. Policy is offered by Chartis Insurance company.

Protection against unauthorized charges on lost or stolen Citi®ACE Life®Card, up to twelve (12) hours prior to and twelve (12) hours after Cardmember first reporting the event to Citibank. For unauthorized charges on not lost or stolen Citi®ACE Life®Card, up to 2 months (60 days) prior to Cardmember first reporting the event to Citibank or Citibank notifies Cardmember about the event (whichever occurs first).

Please read the policy Terms and Conditions here for more details. Policy is offered by Chartis Insurance company.

Features

Simply use the Citi®ACE Life®Card for all transactions and earn your Reward Points and Cash Back.

You earn 2 Reward Points for every VND 1,000 spend and 5%* Cash Back on ACE Life Insurance premium payment via Auto Debit. Reward Points can be redeemed for Cash Back by simply a short call to 24/7 CitiPhone at (84 8) 3521 1111(84 8) 3521 1111.

In addition, earn 0.5% Cash Back when you use your card on other insurance payments, all overseas retail spends and for Cash Advance.

Reward Program

+ Cash Back*

Types % Cash Back
ACE Life Premium Payment via Auto Debit 5%*
Other Insurance Spends 0.5%
Overseas Spends 0.5%
Cash Advance 0.5%

+ Reward Points**

Types Amount spent on card Reward Points
All Spends except ACE Life Premium Payment via Auto Debit VND 1,000 2

(*) Maximum cash back per statement is VND 600,000. Effective from March 04, 2015.
(**) 1 Reward Point = VND 1 Cash Back
Reward Points and Cash Back are determined by Transaction types and merchant category codes as set by MasterCard and the merchant banks.

MasterCard Platinum Privileges
Golf Privileges

Golf Privileges

Enjoy special discounts at many golf courses in Vietnam and around the world by MasterCard. Please visit www.mastercard.com/sea.

Travel Privileges

Travel Privileges

Enjoy special offers and complimentary night stays in select hotels in many countries around the world. Please visit www.mastercard.com/sea.

Emergency Services

Emergency Services

Lost / Stolen Card Report

  • Cardmembers can file a lost / stolen card report and request that their cards be cancelled or replaced.
  • MasterCard begins notification to issuer within 15 minutes of the Cardmember's call.

Emergency Card Replacement (ECR)

  • Cardmembers can request a temporary replacement card to be delivered to them virtually anywhere in the world with authorization from the user.
  • Delivered within one day in the US, two days internationally.
  • MasterCard initiates authorization process with issuer and manages the process from request to card delivery.

Emergency Cash Advance

  • Sometimes a Cardmember cannot wait for a card replacement. MasterCard can schedule a Cash Advance dispersal within 15 minutes after issuer approval at over 250,000 locations globally.
  • Cash Advance typically available within 2 hours.

Virtual Payment Concierge

  • MasterCard arranges a 'card not present' transaction at dining, hotel and transportation merchants (pending merchant approval) while an ECR is in transit.
Value Added Services

You can enjoy tasty treats at hundreds of selected restaurants throughout Vietnam and enjoy exciting shopping privileges at selected merchants. Please visit www.citiworldprivileges.com for more details.

Global acceptance at over 30 Million merchant establishments and Cash Advance at 1.8 Million ATM.

Benefit from a faster and more secure method of receiving your Credit Card account activity to enable timely repayments and convenient storage of information without having to shift through piles of paper statements. To subscribe, sign on to Citibank Online at www.citibank.com.vn.

Our award winning 24/7 Citibank Online offers you a convenient way to manage your Citi®ACE Life® Card such as: View your card transactions, manage your payments, view e-statement, securely exchange messages with the bank, plan and manage a budget, Change ATM pin, compare PEER spends and categories, enable Citi Alerts and many more anytime anywhere. Sign up for Citibank Online now!

Our Direct Debit facility allows you to give a standing instruction to automatically make payments to your Citi®ACE Life® Card (either minimum or full amount) by debiting your banking account on the due date. You can also pay your Citibank ACE Life Card remotely and securely from Citibank Online, Citi Mobile or over-the-counter.

You can keep yourself updated on transactions on your card account - Either as an SMS or email with Citi Alerts. Typical alerts include Transactions, Payments Posted, Credit Limit nearing Maximum, Payment Due Date Reminders, Mini Statements. The best part of this feature is that it is absolutely free.

You can share the exclusive benefits and privileges of your Citibank ACE Life Card by giving your loved ones a supplementary card and be able to manage their spending.

At Citibank, we are committed to protection of your transactions and personal information.

Your Citi®ACE Life® Card has an embedded EMV Chip making it difficult for fraudsters to steal your personal information. We also have an Early Fraud Monitoring program that monitors your Card Account for any unusual activity and if we suspect such activity or believe that your Card Account or Personal Identification Numbers have been compromised by unauthorized parties, we will contact you to validate these transactions or issue a replacement card absolutely free of charge.

You can enjoy thousands of privileges and discount offers in over 30 countries. Whether you are travelling on business or leisure, you can be sure that the Citibank ACE Life Card brings you instant recognition and privileges at department stores, hotels, fine dining establishments, tourism locations, golf and spas around the world.

Find out more at Citibank World Privileges.

You can enjoy up to 55 days interest free to make the total amount due. Depending on the date of transaction you get anywhere from 25 days to 55 days to make a full payment. Interest free period do not apply if the total amount due is not paid by the due date. Cash Advances do not enjoy interest free period.

How To Apply
  • You must be aged 21 years old and above (18 Years for a supplementary card member).
  • We also require your National ID/Citizen ID/Passport copy, a proof of income, Bank statements and a proof of your current residence.
  • For Businessmen: a copy of your Passport, Business registration, Latest audited financials and six months bank statements.
  • Download, Print and Fill out this form.
  • Please call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111, our staff will visit you to process your application and documentation. Please ensure you have the supporting documents ready with you.
  • Upon receipt of complete documents, Citibank will normally revert back to you within 15 working days and in any case no more than 60 working days.
  • Annual fee of Primary Card: VND 1,000,000
  • Annual fee of Supplementary Card: Free.
How to Close Card

Customer can choose either one of two ways:

- Submit Credit Card Account Closure Request form at Citibank N.A., branches or

- Call CitiPhone 24/7 at (84 8) 3521 1111

Customer may close a credit card at any time, subject to any specific terms and conditions of that credit card.

Citibank reserves the right to close inactive credit card which has no retail/cash advance transactions and no payments in 24 months.

Citibank may also suspend the operation of a credit card or close it without prior notice if customer breaches the set out terms and conditions of credit cards or the terms and conditions of any other services provided by Citibank, or if customer breaches applicable law or regulation in connection with the operation of a credit card.

  • Discover our Credit Card promotions all year-round.
  • Apply for a Citibank Credit Card today to enjoy attractive privileges.