- Home
- |
- Contact Us
At Citi, we're constantly finding ways to make banking safer, simpler and faster for you. Check out the available services that may serve you conveniently through our platforms.
No need to call CitiPhone®. You can easily find top asked questions here.
| Services | Mobile banking login now |
Citibank Online banking login now |
CitiPhone banking | ATMs/CDMs | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
EVERYDAY ACCOUNTS
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
CREDIT CARD
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
OTHERS
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Citibank Online®
If you're an existing Citi customer, you can quickly send and receive secure messages within Citibank Online for all your enquiries with few simple steps.
- Step 1. Login using your Username and Password.
- Step 2. Once logged in, click on "Services" on the blue bar menu >> "My profile" >> "My Message" >> "Inbox" and enter your OTP (One-time PIN) to proceed.
- Step 3. Select "Compose Email" >> select the appropriate subject line for the message, enter the details of your inquiry >> click on "Submit".
The response to your inquiry will also be in the secure messaging system in Citibank Online. Once logged in, click on "Inbox" on the left navigation to view it.
If you haven't registered for Citibank Online yet, simply click here and follow the instructions to set it up.
Citibank Vietnam Fanpage
Connect with us on official Facebook page at https://www.facebook.com/CitiVietnam/ to see our latest news, insights, and offers.
To maintain security and confidentiality of your accounts, please do not share any personal account information or passwords directly on our Facebook Fanpage.
Our locations
Find your nearest Citibank ATM, Branch, or Citigold Centre anywhere in the Asia-Pacific region with www.findmyciti.com/vn
|
Citibank, N.A., - Ho Chi Minh City Branch Sun Wah Tower, Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday) Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday) |
Citibank, N.A. - Hanoi Branch Horison Tower Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday) Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday) |
General Enquiries
CitiPhone's Self-Service Banking allows you to check your accounts and perform transactions without the wait. We are operating 24/7 for account-related emergency services such as reporting of lost or stolen card and fraud cases etc. Should you need assistance for other matters, our Citiphone Officers will be available from 6:30 am to 10:30 pm daily.
For your convenience, please have your account details ready and use your Registered Phone Number to call us.
Please click here to view full Interactive Voice Response (IVR) Process.
No need to call CitiPhone®. You can easily find top asked questions here.
Citiphone Hotline: (84 28) 3521 1111 (84 28) 3521 1111
Calling from overseas: (84 28) 3521 1118 (84 28) 3521 1118
Dedicated Citigold Hotline: (84 28) 3521 1088 (84 28) 3521 1088
For questions only relating to consumer accounts which were not transferred to UOB Vietnam and had been notified to you through our communications, you may send an e-mail to retailservicesvn@citi.com
Fax
(84 28) 3521 1510 (84 28) 3521 1510
List of the Appointed Collection Agencies
Please click here for more details.
