CARD FRAUDULENT PROTECTION

Protect Citibank Cardmembers

Protect you when withdrawing cash at ATMs or Unauthorized transaction on your card(s)

Protect Citibank Cardmembers Protect you when withdrawing cash at ATMs or Unauthorized transaction on your card(s)

Card Fraudulent Protection

The Card Fraudulent Protection is the right choice to protect credit cardmembers against unauthorized transactions on your card.

APPLY NOW

Card Fraudulent Protection

CARD FRAUDULENT PROTECTION

Card Fraudulent Protection

The Card Fraudulent Protection is the right choice to protect credit cardmembers against unauthorized transactions on your card.

Benefits
  • Protect you against unauthorized transactions made due to lost or stolen card.
  • In case the card was not lost or stolen, transactions including cash withdrawal from ATM, in-store and online purchases
  • High claim amount, speedy assistant service, and transparent claim services.
Benefit Coverage
Coverage Silver plan Gold plan
Enhanced Fraudulent Protection
  • VND 15,000,000 / occurrence
  • VND 30,000,000 / year
  • VND 25,000,000 / occurrence
  • VND 50,000,000 / year
15% deductive applied per occurrence
ATM Assault and Robbery + Enhanced Fraudulent Protection

ATM Assault and Robbery

  • VND 15,000,000 / occurrence
  • VND 30,000,000 / year

Medical reimbursement for injuries (maximum):

VND 4,500,000/ occurrence

Enhanced Fraudulent Protection

  • VND 15,000,000 / occurrence
  • VND 30,000,000 / year

15% deductive applied per occurrence

ATM Assault and Robbery

  • VND 25,000,000 / occurrence
  • VND 50,000,000 / year

Medical reimbursement for injuries (maximum):

VND 7,500,000 / occurrence

Enhanced Fraudulent Protection

  • VND 25,000,000 / occurrence
  • VND 50,000,000 / year

15% deductive applied per occurrence

Claim Document

If the card is lost or stolen

Compulsory documents include:

  • Duly completed claim form.
  • Confirmation in writing about reporting time of lost/stolen card from you to Citibank and request to block the card with information of card number.
  • Billing statement which shows the fraudulent transaction(s) (copy).
  • Police report (original).

Depending on each claim, the following additional documents may be required:

  • Acquiring Bank's receipt.
  • Chargeback document indicating that the Acquiring Bank rejects to payback for the unauthorized transactions.

The claim form and accompanied documents must be returned to Chartis Vietnam within thirty (30) days of making the original claim.

If the card was NOT lost or stolen

  • Duly completed claim form.
  • Confirmation in writing about the reporting time of unauthorized charges from you to Citibank (original).
  • Recording tape of your reporting, or Citibank notifies you about the unauthorized transaction(s) (copy, upon request).
  • Billing statement which shows the fraudulent transaction(s) (copy).

Depending on each claim, the following additional documents may be required:

  • Acquiring Bank's receipt.
  • Chargeback document indicating that the Acquiring Bank rejects to payback for the unauthorized transactions.

The claim form and accompanied documents must be returned to Chartis Vietnam within thirty (30) days of making the original claim.

Pricing
Premium ATM Assault & Robbery Card Fraudulent ATM Assault & Robbery and Card Fraudulent
Premium VND 280,000 VND 280,000 VND 450,000
VAT VND 28,000 VND 28,000 VND 45,000
Total VND 308,000 VND 308,000 VND 495,000

To apply now:

  • Call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111.
  • Visit our branch at 115 Nguyen Hue, TP.HCM or 17 Ngo Quyen, Hanoi.

Terms and Conditions

  • Travel the world in complete freedom.
  • Auto Insurance For a safer road-trip with your four-wheeler companion.

Important notice

Card Fraudulent protection is a product manufactured by AIG Vietnam Insurance Company Limited (AIG). It is not bank deposits or obligations of or guaranteed by Citibank, N.A. Vietnam and (or) any of its subsidiaries, group companies or affiliates.

AIG underwrites these insurance products and hence solely responsible for all insurance and claim related to these products. The information provided in this leaflet is for reference purpose only. Please refer to product brochures, benefit illustration and policy wording for details.

Underwritten by

AIG

AIG Vietnam Insurance Company Limited (AIG)

Distributed by

Citibank