Lodge a Complaint

Lodge a Complaint


Citibank is committed to communicating openly and honestly with all our customers. This includes making it easier for you to share the parts of your Citibank experience that did not meet your expectations.

If you would like to make a complaint about a Citibank product, service, or privacy issue, you can contact the Customer Advocacy Unit in any of the following ways:

By Phone

Should you have a complaint, we encourage you to contact us in the first instance by calling CitiPhone at (84 28) 3521 1111
(84 28) 3521 1111
24 hours a day and 7 days a week.

For Citigold customers, you can either contact your dedicated Relationship Manager or dial your dedicated Citigold hotline number (84 28) 3521 1088 (84 28) 3521 1088 to talk directly to our service staff. Please note to provide your Citigold account or card number for verification.


Click here to submit your Complaint, Compliment or General Feedback.

By Fax

(84 28) 3521 1510 (84 28) 3521 1510

In Writing

Citibank, N.A., Vietnam
P.O. Box 500, Saigon Central Post Office, HCMC.

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