Citi Mobile® App - QUICK AND EASY BANKING ON YOUR MOBILE
Citi Mobile App - QUICK AND EASY BANKING ON YOUR MOBILE

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Key features of Citi Mobile®

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Touch ID (for iOS) and Fingerprint
Authentication (for Android)

Sign in to the Citi Mobile® app using your fingerprint, making everyday banking simpler and faster.

Note:
- Touch ID is for iPhone 5S or above.
- Fingerprint Authentication is for Android OS devices. Please click here to know if your device is applicable to enroll this feature.

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Citi Mobile® Token

Citi Mobile® Token is a feature within the Citi Mobile® app that can generate a One-Time PIN (OTP) for your online banking transactions. Citi Mobile® Token improves your online banking security by requesting to enter unlock code before tap to generate OTP to ensure that you are the only person who can access your account.

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Simple e-Statements

Securely access your latest statement information on your mobile device using your One-Time PIN. Your past e-Statements remain available via Citibank Online.

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Banking on the move

The Citi Mobile® App provides a convenient way to take care of your everyday banking - check your balance, browse exclusive deals and offers, and more!

  • FINGERPRINT AUTHENTICATION

    FINGERPRINT AUTHENTICATION

    Logging in Citi Mobile® easier than ever by your fingerprint, you will no longer have to remember your username and password or spend time for it.
  • Citi Mobile® SNAPSHOT

    CITI MOBILE® SNAPSHOT

    Citi Mobile® Snapshot helps you quickly check your account balance without the hassle of signing in. Once you have enabled Citi Mobile® Snapshot, simply open the app and your balance will be displayed.
  • VIEW ACCOUNT BALANCE

    VIEW ACCOUNT BALANCE

    View the summary balance of your credit card, banking account, time deposit and loan accounts at a glance. You can also view transaction details up to the past 90 days.
  • FREE ONLINE PAYMENT AND TRANSFER

    FREE ONLINE PAYMENT AND TRANSFER

    Free online transfer from Citibank account in VND to other any domestic banks and Free transfer from Citibank account in USD to other Citibank account overseas.
  • SEARCH FOR LATEST OFFERS

    SEARCH FOR LATEST OFFERS

    Access over 3,000 merchant offers in 13 countries in Asia Pacific and enjoy exclusive privileges with your fingertips anytime, anywhere without logging in to Citi Mobile®.
  • ATM / BRANCH LOCATOR

    ATM / BRANCH LOCATOR

    Locate the nearest Citibank® ATMs or branches anywhere In the world with just one click.
  • VIEW FOREIGN EXCHANGE RATES

    VIEW FOREIGN EXCHANGE RATES

    View foreign exchange rate with 9 different currencies
  • CHANGE ATM PIN

    CHANGE ATM PIN

    Changing ATM PIN for all of your cards is now convenient in your hand with our Citi Mobile®. New ATM PIN is effective immediately after being changed for your ATM transactions.
  • CARD ACTIVATION/ DEACTIVATION

    CARD ACTIVATION/ DEACTIVATION

    In case of emergency, you can deactivate your credit cards right on the Citi Mobile® app and your credit cards will be disabled immediately. When you prefer to reuse them, you can anytime activate your credit cards on the app.
  • MORE SECURE WITH Citi Mobile<sup>®</sup> TOKEN

    MORE SECURE WITH CITI MOBILE® TOKEN

    Citi Mobile® Token is a feature within the Citi Mobile® app that can generate a One-Time PIN (OTP) for your online banking transactions. Citi Mobile® Token improves your online banking security by requesting to enter unlock code before tap to generate OTP to ensure that you are the only person who can access your account.

Frequently Asked Questions

You can use one username for both Citi Mobile® app and Citibank® Online website. Simply register once on the Citibank® Online website or register right within the Citi Mobile® Application.

- To register on Citibank® Online, please see the instructions and register here

- To register on Citi Mobile® app, please download Citi Mobile® app at citibank.com/iOS or citibank.com.vn/Android and follow these steps:

  • Click "REGISTER" at the Citi Mobile® app login screen.
  • Enter your Citi card number. You are required to enter an ATM PIN for a Debit Card or the CVV number and your date of birth for a Credit Card.
  • Enter the One-time PIN (OTP) sent to your registered phone number.
  • Follow the steps to create your username and password. COMPLETED!

To ensure your online security, please follow the below guidelines to create your Username Password:

  • Must contain at least 6 characters.
  • Must contain both alphabet and numeric characters.
  • Do not contain a sequence of 3 common alphabet or numeric characters (i.e: "111" or "aaa").
  • Do not contain a sequence of 3 consecutive alphabet or numeric characters (i.e: "123" or "abc").
  • Must contain at least one upper case character and one lower case character.

Note: Password must be different from username.

Please tap "Forgot Username and Password" on your Citi Mobile® app or select "Forgot your Password" Or "Forgot your login name" on the Citibank® Online website.

View account balance.

Make free online payment and transfer.

Request mobile One-time PIN.

Change ATM PIN.

Search for latest offers.

View foreign exchange rates.

Find your nearest ATM / Branch.

Activate/Deactivate Credit Cards.

Transfer funds between Citi accounts.

Transfer funds in VND to other domestic bank accounts.

Transfer funds in USD to other Citibank® accounts overseas (only applicable for International Citibank® account holders).

Note: You will need to add the beneficiary (payee) before making fund transfer.

Citi Mobile® Snapshot helps you quickly check your account balance without the hassle of signing in. Once you have enabled Citi Mobile® Snapshot, simply open the app and your balance will be displayed.

Please note that you are required to login with your Citi Mobile® username once a month for security reasons. You are also encouraged to setup a password to unlock your device.

You can always enable or disable Citi Mobile® anytime from “Setting” menu in the application.

Citi Mobile® Token is a feature within the Citi Mobile® app that can generate a One-Time PIN (OTP) for your online banking transactions.

Citi Mobile® Token improves your online banking security. You will select a 6-digit unlock code for your chosen device, which is required before generating an OTP. Entering your Mobile Token will instantly generate your OTP, which you can then use for payments and transfers, adding payees and updating your contact details.

It’s easy to enable Citi Mobile® Token:

Step 1: Click on "Enable Citi Mobile® Token" on the sign on page, and proceed to sign on

Step 2: Authenticate yourself using a SMS OTP

Step 3: Create your personal 6 digit Unlock Code. You can now start using your Citi Mobile® Token

In case of emergency, you can simply sign on to your Citi Mobile® app, open the menu on the left side and choose the option "Card Activation".

The app will display the list of all your Credit Cards for you to select which one to be deactivated. After deactivation, your card(s) will be immediately disabled from making any transactions.

When it is favorable for you to use your Credit Card(s) again, simply follow the steps above to reactivate your card.

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