CONTACT US

Contact Us

Contact Us

At Citi, we're constantly finding ways to make banking safer, simpler and faster for you. Check out the available services that may serve you conveniently through our platforms.

Services Mobile banking
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Citibank Online banking
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CitiPhone banking ATMs/CDMs
EVERYDAY ACCOUNTS
Check account balance and Information enquiries Tick
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Check account transactions and history Tick
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View and download account statements Tick
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Funds transfers related enquiries including add/manage payee, set recurring transfers, check payment schedules Tick
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Activation of ATM/Debit card Tick
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Reset Debit card ATM PIN Tick
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Reactivate CASA account/ Renew Debit Card/ Reissue Debit Card/Temporary block or unblock Debit Card     Tick  
Direct Debit
(Status/Registration/Cancellation)
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Deposit Funds       Tick
Withdraw Cash       Tick
CREDIT CARD
Check credit card balance and available credit limit enquiries Tick
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Check credit card detailed transactions and history Tick
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View and download credit card statements (up to 7 years) Tick
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Credit card activation/ Credit card lock or unlock Tick
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Reset credit card PIN Tick
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Rewards Redemption   Tick
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Credit card payments Tick
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Check available rewards points/cash back/miles Tick
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Check the latest offers and promotions (Citi World Privileges) Tick
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Citi PayLite - Convert your transaction Tick
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Citi FlexiBill - Convert your statement balance Tick
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View and check the detailed information of your Active Installments Tick
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OTHERS
Personal Information Update (email address, home/office phone numbers, mailing address, home/office address) Tick
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Citibank Online banking account (Create new account/reset password/forgot password) Tick
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Turn on Push Notification on Citi Mobile App Tick
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Enable Citi Mobile Token Tick
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Deactivate Citi Mobile Token Tick Tick    
Dispute report
(Transaction/ATM/CDM)
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Citibank¬†Online®

If you're an existing Citi customer, you can quickly send and receive secure messages within Citibank Online for all your enquiries with few simple steps.

  • Step 1. Login using your Username and Password.
  • Step 2. Once logged in, click on "Services" on the blue bar menu >> "My profile" >> "My Message" >> "Inbox" and enter your OTP (One-time PIN) to proceed.
  • Step 3. Select "Compose Email" >> select the appropriate subject line for the message, enter the details of your inquiry >> click on "Submit".

The response to your inquiry will also be in the secure messaging system in Citibank Online. Once logged in, click on "Inbox" on the left navigation to view it.

If you haven't registered for Citibank Online yet, simply click here and follow the instructions to set it up.

Citibank Vietnam Fanpage

Connect with us on official Facebook page at https://www.facebook.com/CitiVietnam/ to see our latest news, insights, and offers.
To maintain security and confidentiality of your accounts, please do not share any personal account information or passwords directly on our Facebook Fanpage.

Our locations

Find your nearest Citibank ATM, Branch, or Citigold Centre anywhere in the Asia-Pacific region with www.findmyciti.com/vn

Citibank, N.A., - Ho Chi Minh City Branch

Sun Wah Tower,
115 Nguyen Hue Boulevard, District 1,
Ho Chi Minh City, Vietnam.

Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday)

Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday)

Citibank, N.A. - Hanoi Branch

Horison Tower
40 Cat Linh Street, Cat Linh Ward,
Dong Da District, Hanoi.

Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday)

Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday)

General Enquiries

CitiPhone's Self-Service Banking allows you to check your accounts and perform transactions without the wait. We are operating 24/7 for account-related emergency services such as reporting of lost or stolen card and fraud cases etc. Should you need assistance for other matters, our Citiphone Officers will be available from 6:30 am to 10:30 pm daily.

For your convenience, please have your account details ready and use your Registered Phone Number to call us.

Please click here to view full Interactive Voice Response (IVR) Process.

Citiphone Hotline: (84 28) 3521 1111 (84 28) 3521 1111

Calling from overseas: (84 28) 3521 1118 (84 28) 3521 1118

Dedicated Citigold Hotline: (84 28) 3521 1088 (84 28) 3521 1088

Fax

(84 28) 3521 1510 (84 28) 3521 1510

List of the Appointed Collection Agencies

Please click here for more details.

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