You can now do even more.

We've updated the Citi Mobile® App to include an all new experience

Citi-Mobile-Quicker-Easier

It's quicker, it's easier to use, and it's the app that's all about you

Citi-Mobile-Enjoy-Control

Enjoy control of your card and banking matters, whenever and wherever you go

Citi-Mobile-Simple

Find out what makes managing your credit cards and banking so simple

iphone
Get started
Personalised dashboard
Wealth management services
Personalized_view
know_your_card
view_statement
Citi World Privileges
Transfers
Add payees
Activate_Card
Pay_bills
Transaction_search
Scan and pay
Citi Mobile Token
Contact details
Monthly_bills
Big_purchases
citi-flexibill
Help
Change_ATM_PIN
Overseas usage
lock_card
Citi Mobile Token
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Personalized_view
know_your_card
view_statement

Activate your card and register a new user with just a few taps on Citi Mobile® app.

View and manage all your account details, all in one place.

Save and Grow your wealth. The Citibank Time Deposit account puts your money to work earning interest instead of leaving it sitting idle in a current account.

View your balances, transactions, statements and available credit limit right under your personalised card images.

Get the lowdown on your card benefits and offers, while keeping track of your reward points - all in one place.

View and download your last 12 months' statements.

Discover over greats deals in over 90 countries with Citi World Privileges.

Check out "Near me" offers easily whenever you are, with your Citi Mobile® App.

content
Activate_Card
Pay_bills
Transaction_search
Scan and pay

Making a transfer is very simple. One time or scheduled - you make the choice, we make the transfer.

Easily add payees and start transferring to anyone, anytime, anywhere.

Activate your new card and create your ATM PIN easily right on the app.

Can't remember how much you spent? Type in the merchant's name and our intelligent search quickly shows you the exact transaction.

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Monthly_bills
Big_purchases
citi-flexibill

Authorize your transactions in-app, with an Unlock Code known only to you.

Ensure you update your latest contact details to get better and prompt services from Citi.

Transactions with this icon mean you can choose to split them into monthly instalment plans.

4.5% processing fee will be charged to all conversions on the Citi Mobile® App.

content
Change_ATM_PIN
Overseas usage
lock_card
Citi Mobile Token

Feel free to look for the frequently asked questions and find all answers right on the app. Conveniently access ATM and Branch locations.

Forgot your credit card ATM PIN? Create a new one securely so you can withdraw as you need.

Misplaced your credit card? Temporarily lock it to prevent misuse. Found it? Unlock your card with a tap.

Authorize your transactions in-app, with an Unlock Code known only to you.

Screens shown are for illustration purposes only. Please refer to the Citi Mobile® App for actual and accurate screens.

FAQs

General

New Citi Mobile® interface

Enjoy an all-new experience with the updated Citi Mobile® interface:

  • It's quicker, it's easier to use, and it's all about you
  • Take control of your card and banking matters on-the-go
  • Easily manage your transfers and payments

Top 5 features

Here are some of our customers' favorite features:

  • Citi Mobile® Token
  • Credit card eStatement
  • Citi World Privileges
  • Personalized account dashboard
  • Pay with Points or Miles

The simple way to send and receive money

We've redesigned the payments experience to work better for you. Additionally, payments and transfers features are now also conveniently placed throughout the Citi Mobile® app. You can also make your Citibank Debit Mastercard® smart and switch between currencies automatically. By enrolling, you can automatically pay in the foreign currency of your transaction.

Your security is our priority

Bank safely with Face ID®, Touch ID® or Fingerprint login. Authenticate transactions and add payees with Citi Mobile® Token. Prevent unauthorized transactions by locking or unlocking your card anytime, anywhere.

After successfully activating my card, can I use it immediately?

Yes, you will be able to use your card immediately. You will receive a confirmation SMS upon the successful completion of the card activation steps.

If my card is locked, can I pay outstanding Citibank bills on my Citibank Credit Card/Ready Credit Account?

Yes, you will still be able to do so.

Push Notifications

If it's my first time enabling for Notifications, will I still be receiving SMS alerts?

When you sign up for Notifications, some of the SMS alerts you currently receive will be automatically replaced.

If I want to receive my alerts via SMS and Notifications, what should I do?

If you have already enabled Notifications, you can also enable SMS alerts. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit.

Besides SMS and Notifications, can I also receive alerts via email?

Yes. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit > Choose the alert you wish to receive via email.

I have changed my mobile phone. Will I see my past Notifications on my new mobile phone?

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

Why am I unable to enable Notifications on my secondhand mobile phone?

This happens when the previous owner is a Citibank customer who has not disabled his/her Notifications on this mobile phone. Notifications are paired only to one user at any one time. To enable Notifications for yourself, delete and reinstall this app.

I lost my mobile phone. How can I disable Notifications?

There are two ways you can do it:

  • Enable Notifications on your new phone
  • Call CitiPhone Banking at (84) 28 3521 1111

How do I disable Notifications before I sell my mobile phone?

Simply log in to this app and follow this path: Settings > Notifications > Disable Notifications.

Why did I suddenly stop receiving Notifications?

There may be a few reasons

  • Your mobile phone is not connected to WiFi or mobile data networks
  • Your Citi Mobile® App is deleted
  • Your Citi Mobile® App is not upgraded with the latest version
  • Your Notifications are disabled
  • You have downloaded Citi Mobile® App and enabled Notifications on other mobile phones

Citi Mobile® Token

What is Citi Mobile® Token?

Citi Mobile® Token allows you to secure your transactions without having to rely on SMS or an Online Security Device. Please note that Citi Mobile® Token can only be used with this app and is paired only to one device.

What are the benefits of Citi Mobile® Token?

  • SECURE: Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.
  • INSTANT: Enter your Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.
  • EASY: Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

I lost my mobile phone. How do I disable Citi Mobile® Token?

There are three ways to do it:

  • Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile® Token.
  • Enable Citi Mobile® Token on another mobile device. Citi Mobile® Token will automatically be disasbled on the mobile phone you lost.

I have a new mobile device. How do I enable Citi Mobile® Token?

Simply enable Citi Mobile® Token on your new mobile device, Citi Mobile® Token will be automatically disabled on the previous device.

I have entered my 6-digit Unlock Code incorrectly three times (or more), and I'm unable to proceed now. What do I do?

For assistance, please call your Relationship Manager or CitiPhone Banking.

Can I use Citi Mobile® Token in my old mobile device, after enabling it in my new device?

No, you will not be able to generate OTPs or Transaction Authorisation Codes (TAC) on the previous device. For security reasons, you can register for Citi Mobile® Token on one device only. If you have enabled Citi Mobile® Token on a new device, it will be automatically disabled in the previous device.

ATM PIN Reset

How long will it take for my new ATM PIN to take effect?

The new ATM PIN will take effect immediately and your old ATM PIN will be discarded.

How many times can I reset my ATM PIN?

You can reset your ATM PIN as many times as you want.

Why do I have to enter my password to change my ATM PIN?

For security reasons changing your ATM PIN requires you to enter your password.

What will happen to my Old ATM PIN?

The old ATM PIN will be removed from the system and your new ATM PIN will replace it.

New Card Activation

Which Citibank cards will be sent in a de-activated status?

All Citibank cards (including Credit, Debit and ATM cards) mailed via post will be sent in a de-activated status. This includes new cards that you apply for, as well as replacement and renewal cards.

Can I use my Credit or Debit card at merchants without activating it?

No, your transaction will be declined. This includes online transactions made over the internet.

Can I use my Credit or Debit card to withdraw cash at the ATM without activating it?

No, your cash withdrawal request will be declined.

How long will it take for my card to be activated?

You card will be activated instantly and can be used at merchant for your transaction and cash withdrawals at our ATM.

Lock / Unlock your Credit Cards

Can I unlock my card after it is locked?

Yes. You can unlock your card after its locked.

Can I perform online transactions using my locked card?

No, you cannot perform online transaction using your locked card.

Can I make a transaction or withdraw cash using my locked card?

No, your transaction or withdrawal request will be declined.

How long will it take for my card to be lock or unlock?

You card will be lock and unlocked instantly.

Register your Citi Mobile Token

Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token?

The unique Unlock Code ensures that only you have access to Citi Mobile® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorization Code (TAC). Please remember your Unlock code and do not share it with anyone.

Can I use Citi Mobile® Token without Citi Mobile® App installed?

No, you will not be able to use Citi Mobile® Token without installing the Citi Mobile® App.

I lost my mobile phone. How do I disable Citi Mobile® Token?

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile® Token:

  • Login to your Citibank Online account on your browser and follow these steps:
  • > Services > My Profile > Deactivate Citi Mobile® Token
  • By enabling Citi Mobile® Token on another mobile device. Citi Mobile® Token will automatically be deactivated on the previous mobile device.

Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token?

The unique Unlock Code ensures that only you have access to Citi Mobile® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorization Code (TAC). Please remember your Unlock code and do not share it with anyone.

Add Payee

Why do I need to add payee?

To protect your account from unauthorized access, any fund transfer performed via our online channel will require you to authorize the payee before any funds can be transferred.

Do I need Citi Mobile® Token to add a new payee?

No, you can use your Online Security Device to add a payee, if you don't have online security device or Citi Mobile® Token you cannot add a payee. Please register for Citi Mobile® Token before adding a payee.

Do I need to add payee to transfer funds within my own account

No, you don't need to add payee to transfer funds between own accounts.

Do I need to add payee to transfer funds to my own account in another bank or Citibank in other countries?

Yes, you will need to add the destination account as a authorized payee only then you will be able to transfer funds to these accounts.

Enroll for Push Notification

What is Push Notification?

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

If I am enrolling for push Notification for the first time, will I be still receiving SMS alerts?

No, enrolling for Push Notification will automatically replace certain SMS alerts that you may be currently receiving. The following is the list of SMS alerts that will be stopped sending to you once you are enrolled for Push Notification.

Where can I find the alerts that has been sent to my mobile phone via Push Notification?

Notification Centre, which is an in-app repository in Citi Mobile® App, stores all your Push Notifications that were received on your mobile phone.

'Notification Centre' can be found in the menu of Citi Mobile® App

Contact Details

How long does it take for my new address, phone number and email address to be effective?

The changes are reflected immediately in our banking records. All communications will be sent to the new mailing address from the next business day.

Will the mailing address, phone number and email address be changed for both my Credit Card and banking statements?

Your new contact details will apply to:

  • All Citibank Checking and Savings account, Loans and Investments account(s) for where the customer is the main account holder
  • All Credit Card accounts (For Principal holder only)
  • ,
  • All subsequent statements and paper advice (if any) will be delivered to this new address

My existing mailing address or phone number is a overseas address, how can I update my address?

You can send your request via Citibank Online by composing a message. For step by step instruction, please click on 'Overseas Address/Phone Number Update' tab.

Why am I not receiving SMS OTP to my new mobile number?

For security reasons, you will not receive any SMS One-Time PIN (OTP) or Online Authorization Code for banking transactions done via Citibank Online or Citi Mobile® App for a period of 3 days after you have successfully updated your mobile number. Please use your Online Security Device (OSD) or Citi Mobile® Token instead for such banking transactions during this period.

What should I do if I cannot update my phone numbers through Citibank Online?

You can send your request via Citibank Online by composing a message. For step by step instruction, please click on 'Overseas Address/Phone Number Update' tab.

Register Touch ID/Face ID

What is Touch ID?

Touch ID is a feature that enables login authentication based on fingerprints stored on your Apple iphone and Android device; which is an alternative login mechanism to Citi's User ID and Password.

What is Face ID?

Face ID is a feature that enables login authentication based on you face id stored on your Apple iphone X device; which is an alternative login mechanism to Citi's User ID and Password.

How secure is Touch ID and Face ID?

Your fingerprint and face id information is stored on your Apple device's Secure Element. Once you enable Touch ID or Face ID as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.

How long is my Touch ID or Face ID Sensor enrollment for Citi Mobile® App valid?

Enrollment of Touch ID Sensor for Citi Mobile® App is valid for 45 days. If you have not logged into the Citi Mobile® App by manually entering the password, Touch ID Sensor will be disabled for Citi Mobile® App. This will not impact any other Touch ID Enrollment you have on your device.

Will Touch ID or Face ID Sensor for Citi Mobile® App be disabled once I change my mobile number?

Changing the mobile number will not disable Touch ID sensor as long as SIM card and the service provider remains the same.

Checking Balances and Transaction History

How many transactions are show in the Citi Mobile® App?

You can view up to 3 months worth of transaction.

How long will it take for a transaction to be reflected on by banking account?

All outgoing transfers will be reflected in your transaction history instantly. In case of Credit Cards and Ready Credit these transaction will be marked as 'Pending'.

My Available balance and Deposit Amount are different what does that mean?

"Available Now" balance is the usable funds in your account. This is your account balance less any processing card transactions or debits that have not yet posted to your account.

"On Deposit" is the total balance in your account, comprising of the "Available balance" and the holding balance of processing card transactions or debits.

The "On Deposit" balance could be higher than the "Available Now" balance.

Register for the Citibank Online Account

Why do I need ATM PIN if I use my debit card to register for the online account?

To identify and authenticate our customers we will need the debit card number and the ATM PIN associated with that debit card.

Why do I need an Citibank Online Account?

Citibank Online allows you follow the day to day banking on the go and anywhere anytime you need. It is also require for you perform certain transactions.

Why was my preferred User ID or Password rejected?

For security reasons, please follow below criteria to create your User ID and Password to be valid. If any of the below criteria is not fulfilled, your User ID or Password will be rejected.

Reset your User ID and Password

How long will it take for my password to be changed?

The change of password will be instant and customer should use the new password form the next login.

Can I change my User ID?

Yes, you can change your User ID by Signing on Citibank Online Portal and visiting Services > My Profile >Change User ID.

How often can I change my password?

You can change your password as many times as you want.

When I reset my password can I use a password that was used earlier?

No. customers cannot use a password that was used earlier to login to Citibank Online Account.

View and Download Monthly Statements

What Statements can I download from the Citibank Online?

You can download your Banking Account Statement, Credit Card Statement and Ready Credit Statement.

How long will it take to retrieve the statement via Citibank Online?

The statement can be viewed and downloaded instantly from Citibank Online. You can print the statement using your personal printer.

For how long the statement will be available to view and download in the Citibank Online System?

Your statements will be available for 7 Years in the Citibank Online System.

Why is my credit card statement not consolidated?

If you have more than one credit card with Citibank and choose to view the statement of a particular card, the statement pages containing only the details and transactions of the card will be downloaded. To get the full consolidated statement you will have to download all the statement of all credit card account you have individually.

Why am not able to download statement for some of my cards?

If your closed or reported card stolen, then the Statement for those cards will not be available in the Citibank Online platform.

What information will I be able to see in downloaded statement?

All the information that are available in the Paper Statement will be present in the statement downloaded from the Citibank Online and Citi Mobile System. This includes Rewards balance, Installment plans payment details, Important messages etc.

Why am I looking at this new interface?

Over the past 10 months, we gathered your feedback and began creating a mobile banking app that truly places you first.

With your complex banking needs in mind, our new interface has been crafted around three value propositions: Personalization, Contextual, and Fast.

So whether you have a single credit card or multiple banking products with us, this new interface promises to serve you better and empower you with a great mobile experience.

What can I do with this new interface?

We've made it really simple for you to manage your credit card:

  • Activate a new credit card to start using it to shop immediately
  • Setup your ATM PIN to enjoy cash withdrawals at ATMs
  • Enable your card for overseas usage
  • Pay your credit card bills
  • Lock (and unlock) your card temporarily in case you have misplaced it

We'll keep improving! Stay tuned for more features to follow.

How secure are the transactions I make with this new interface?

Your security is always our priority. All our services are rigorously and regularly tested before and after new version releases.

Rest assured that any transaction you make with our new interface is as secure as the rest of our banking platforms.

Can I make purchases at Visa/MasterCard acceptance merchants without activating my Credit or Debit card?

Locking your card will stop all purchases, including online transactions made over the internet and within apps. However, recurring bill payment instructions effected with merchants will still be processed. You may unlock your card in Settings at any time.

Can I make ATM cash withdrawals without activating my Credit, Debit or ATM card?

No, you will not be able to make ATM cash withdrawals until you have activated your credit card.

If my cards are locked, will my recurring bill payments be affected? For example, the auto-debiting of my Citibank Credit Card/ Ready Credit Account for monthly phone bills.

Monthly recurring bills will continue to be charged to your locked Citibank credit card/ Ready Credit account.

After successfully activating my card, can I use it immediately?

Yes, you will be able to use your card immediately. You will receive a confirmation SMS upon the successful completion of the card activation steps.

If my card is locked, can I pay outstanding Citibank bills on my Citibank Credit Card/Ready Credit Account?

Monthly recurring bills will continue to be charged to your locked Citibank credit card/ Ready Credit account.

Which countries do not accept the EMV chip?

Selected merchants in the UK, Europe, Australia, Japan, Taiwan, Hong Kong and Malaysia accept the EMV chip. In the US and South Korea, merchants are still reliant on the magnetic stripe to process credit and debit card transactions. As such, we recommend activating the magnetic stripe on your cards when you travel overseas.

Without enabling overseas use on my ATM/debit/credit card, will I be able to perform Overseas Transactions?

No, you will not be able to.

How do enable/disable overseas cash withdrawal on my ATM/debit/credit card?

You may do so via Citibank Online and Self Service Phone Banking.

Do I have to re-enable my ATM/debit/credit card for overseas use each time I travel?

No, once you enable your cards for overseas use, it remains enabled until you disable it.

Can I limit overseas use on my debit/credit card to just ATM cash withdrawals and exclude debit/credit card transactions?

No, enabling overseas use will enable both ATM cash withdrawals and debit/credit card transactions.

If I replace my ATM/debit/credit card which has been enabled for overseas use, will overseas use remain enabled on my replacement card?

Yes, it will remain enabled on your replacement card.

Can I enable my ATM/debit/credit Card for overseas use even when I am already travelling?

Yes, you may do so via SMS, Citi Mobile®, Citibank Online and Self Service Phone Banking. Once your ATM/debit/credit card has been enabled, you will receive an SMS confirmation.

What happens if I don't receive an SMS confirmation after I have enabled my ATM/debit/credit card for overseas use?

You will receive an SMS notification only on the mobile number you have registered with Citibank. Please log in to www.citibank.com.vn to check that the mobile number in your profile corresponds to your current mobile number. Call our CitiPhone Banking hotline at +84 28 3521 1111+84 28 3521 1111 to update your records.

If it's my first time enabling for Notifications, will I still be receiving SMS alerts?

When you sign up for Notifications, some of the SMS alerts you currently receive will be automatically replaced. These include:

  • Credit Card Transaction Alert - Notification to the principal cardholder each time a credit card transaction/pre-authorization reaches your specified amount
  • 90% Credit Limit Reached Alert - Notification when your total spending exceeds 90% of your credit line
  • Payment Due Alert - Notification on statement balance and minimum payment before payment due date of each month
  • Payment Posted Alert - Notification on receipt of your payment
  • Statement Notification Alert - Notification on next payment due date and the minimum amount due when your statement is issued

To manage your SMS delivery settings, please log in to Citibank Online

If I want to receive my alerts via SMS and Notifications, what should I do?

If you have already enabled Notifications, you can also enable SMS alerts. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit.

Besides SMS and Notifications, can I also receive alerts via email?

Yes. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit > Choose the alert you wish to receive via email.

When will the service start being effective?

The service will be effective within two business days of your enrollment.

I have changed my mobile phone. Will I see my past Notifications on my new mobile phone?

Yes, after you enable Push Notifications in new device, you can see your past 30 days alerts.

Why am I unable to enable Notifications on my secondhand mobile phone?

This happens when the previous owner is a Citibank customer who has not disabled his/her Notifications on this mobile phone. Notifications are paired only to one user at any one time. To enable Notifications for yourself, delete and reinstall this app.

I lost my mobile phone. How can I disable Notifications?

There are two ways you can do it:

  • Enable Notifications on your new phone
  • Call CitiPhone Banking at (84) 28 3521 1111(84) 28 3521 1111.

How do I disable Notifications before I sell my mobile phone?

Simply log in to this app and follow this path: Settings > Notifications > Disable Notifications

Why can't I receive Notifications in China?

Since Google Play service is not available in China, if you use latest Citi Mobile Android app and frequently travel to China, you may not receive Push Notifications. Thus, we suggest you to enroll in SMS Citi Alerts again in Citibank Online.

Why did I suddenly stop receiving Notifications?

There may be a few reasons:

  • Your mobile phone is not connected to WiFi or mobile data networks
  • Your Citi Mobile® App is deleted
  • Your Citi Mobile® App is not upgraded with the latest version
  • Your Notifications are disabled
  • You have downloaded Citi Mobile® App and enabled Notifications on other mobile phones

What is Citi Mobile® Token?

Citi Mobile® Token allows you to secure your transactions without having to rely on SMS or an Online Security Device. Please note that Citi Mobile® Token can only be used with this app and is paired only to one device.

What are the benefits of Citi Mobile® Token?

SECURE
Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.

INSTANT
Enter your Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

I lost my mobile phone. How do I disable Citi Mobile® Token?

There are three ways to do it:

  • Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile® Token.
  • Enable Citi Mobile® Token on another mobile device. Citi Mobile® Token will automatically be disabled on the mobile phone you lost.
  • Call CitiPhone Banking at (84) 28 3521 1111(84) 28 3521 1111.

I have a new mobile device. How do I enable Citi Mobile® Token?

Simply enable Citi Mobile® Token on your new mobile device, Citi Mobile® Token will be automatically disabled on the previous device.

I have entered my 6-digit Unlock Code incorrectly five times (or more). What can I do if I'm unable to proceed?

For assistance, please call your Relationship Manager or CitiPhone Banking at (84) 28 3521 1111(84) 28 3521 1111.

Can I use the Citi Mobile® Token in my old mobile device after enabling Citi Mobile® Token in my new mobile device?

No, you will not be able to generate OTPs or Transaction Authorisation Codes (TAC) on the previous device. For security reasons, you can register for Citi Mobile® Token on one device only. If you have enabled Citi Mobile® Token on a new device, it will be automatically disabled in the previous device.