Privacy At Citi
Our goal is to maintain your trust and confidence when handling personal information about you.
You Have Choices
As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.
Security Of Personal Information
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Privacy Rights Act ("CPRA") as of January 1, 2023. For more information about what this means to you, please click here.
To access your rights under CPRA, please call U.S. +1-833-981-0270 or click here CPRA non-US Request to print a form and mail to us.
If you do not wish to receive useful product updates / marketing and advertising communications, log in to Citibank Online at www.citibank.com.vn or Citi mobile app or call our CitiPhone Banking at (84 28) 3521 1111 and submit an Unsubscribes request. Please note that Unsubscribe option applies for all products you hold with Citibank and excludes certain information such as regular updates, alerts, follow-ups relating to the servicing of products or product specific information.
A cookie is a piece of information which a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.
Our cookies typically do not gather personally identifiable information. However, if you agree, we may combine our cookie data with personally identifiable information that you provide to us (such as your email address) so that you may receive marketing offers specifically suited to your needs.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use some of our online services or website features.
Cookies of Other Companies
Citibank uses third party 'cookies' to collect information to perform statistical analysis of aggregate user behavior, but those analysis are not based on personal information. Citibank uses such analysis to measure advertising effectiveness and relative consumer interest in the various areas of the website. The companies we are obliged not to use these cookies for their own internal purposes or share the information gathered with anyone other than Citibank, in accordance with the terms of the contracts they have signed with us.
Further information on the type of companies we use to collect information on how you utilize the Citibank website can be found at Nielsen/NetRatings (http://www.nielsen-online.com/intlpage.html) and Adobe Site Catalyst (http://www.adobe.com/privacy/analytics.html).
General Website Practices
Aside from the cookies themselves we also record other details about what you do when using our website: which of our website's pages you try to open; and any information you may choose to submit through forms or dialog boxes. In some cases we offer you a choice as to whether the information you have entered will be stored and re-used - typically to save yourself the trouble of entering it again later.
The information we gather includes all internet banking activity, fund transfer requests and online applications; e.g. to open a new account. Passwords, PINs and 'secret answers' are only stored after being encrypted irreversibly; all other details may be made accessible for analysis or review but only to Citi employees (or approved agencies) who have been individually authorized on a strictly need-to-know basis.
Citibank currently uses strong encryption (256-bit) security to help safeguard your financial information. All transmission of customer information through Citi websites is encrypted using 256-bit encryption technology. Citibank does this through the use of special server software and server certificates that allow us to establish secure 256-bit encryption sessions.
To the extent permitted by law, Citi shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us in any connection with this Website.
Links to other websites
If you are a customer of one of our online services such as citibank.com.vn, CitiDirect or Citi Wealth Advisors Access, we may use your e-mail address to advise you of any upgrades or changes to these services. We may also use your e-mail address to send out regular communications that provide financial services information, updates on new services and special offers. It is our policy to e-mail our customers with direct marketing material only when we have your express consent to do so. If you consent to direct marketing e-mail, we will give you the option each time of not receiving further e-mail direct marketing communications. Where specified in the relevant terms and conditions of certain accounts, we may require you to receive important information solely by e-mail and not by conventional mail. Informational e-mail messages will not give you the option to stop receiving them, and will continue to be sent regardless of whether you have chosen not to receive marketing e-mail communications.