With effect from March 01st 2023, Citibank, N.A., - Hanoi Branch and Ho Chi Minh City Branch has transferred ownership of its consumer banking business to United Overseas Bank (Vietnam) Limited (Registered number 0314922220) (“UOB Vietnam”).

UOB Vietnam is the issuer of “Citi” branded consumer banking products in Vietnam and Citibank, N.A., - Hanoi Branch and Ho Chi Minh City Branch is providing certain transitional support in respect of those products.

The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by UOB Vietnam from Citigroup Inc. and related group entities.

Privacy At Citi

Our goal is to maintain your trust and confidence when handling personal information about you.

You Have Choices

As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

Security Of Personal Information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Privacy Rights Act ("CPRA") as of January 1, 2023. For more information about what this means to you, please click here.

To access your rights under CPRA, please call U.S. +1-833-981-0270 or click here CPRA non-US Request to print a form and mail to us.

To Unsubscribe

If you do not wish to receive useful product updates / marketing and advertising communications, log in to Citibank Online at or Citi mobile app or call our CitiPhone Banking at (84 28) 3521 1111 and submit an Unsubscribes request. Please note that Unsubscribe option applies for all products you hold with Citibank and excludes certain information such as regular updates, alerts, follow-ups relating to the servicing of products or product specific information.

This explains our cookie policy and online data gathering information practices when you visit this site. This online data policy may be modified at our sole discretion at any time by changing the notice you see here. This online data policy is consistent with and remains subject to the Privacy Act and Citi's Privacy Policies.


A cookie is a piece of information which a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.

How We Use Cookies

We use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes. Our cookies can only be used to track only your online activity on our website. They can only be used to not track your other Internet activity. Cookies set by us cannot be read by and are not shared with any non-Citi website, although we may share some of the cookie information we gather with other Citi companies.

Our cookies typically do not gather personally identifiable information. However, if you agree, we may combine our cookie data with personally identifiable information that you provide to us (such as your email address) so that you may receive marketing offers specifically suited to your needs.

Cookie Filters

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use some of our online services or website features.

Your browser software may contain a feature, which is intended to notify you of the cookie policies of the various web sites you visit. For example, the Microsoft® Internet Explorer 6 browser software contained in Microsoft® Windows® XP contains a version of such a cookie-filtering device, commonly known as P3P. To learn more about P3P and how it may affect your online experience go to Citibank has attempted to make our websites compatible with the P3P privacy filtering tool. However, P3P is still an evolving standard and therefore, we are not responsible for any problems you experience when using a P3P filter, or any discrepancies between the machine-coded statement of our privacy policy which are read by the P3P tool and the human readable policy which you see here and in the Privacy Notice of the Citi affiliate which maintains your account. This Online Data Policy and your Citi affiliate's Privacy Notice are the controlling documents to which you should refer if you have questions about Citibank's privacy policies.

Cookies of Other Companies

Citibank uses third party 'cookies' to collect information to perform statistical analysis of aggregate user behavior, but those analysis are not based on personal information. Citibank uses such analysis to measure advertising effectiveness and relative consumer interest in the various areas of the website. The companies we are obliged not to use these cookies for their own internal purposes or share the information gathered with anyone other than Citibank, in accordance with the terms of the contracts they have signed with us.

Further information on the type of companies we use to collect information on how you utilize the Citibank website can be found at Nielsen/NetRatings ( and Adobe Site Catalyst (

General Website Practices

Aside from the cookies themselves we also record other details about what you do when using our website: which of our website's pages you try to open; and any information you may choose to submit through forms or dialog boxes. In some cases we offer you a choice as to whether the information you have entered will be stored and re-used - typically to save yourself the trouble of entering it again later.

The information we gather includes all internet banking activity, fund transfer requests and online applications; e.g. to open a new account. Passwords, PINs and 'secret answers' are only stored after being encrypted irreversibly; all other details may be made accessible for analysis or review but only to Citi employees (or approved agencies) who have been individually authorized on a strictly need-to-know basis.

Our information sharing practices with affiliates and outside companies is the same with respect to data collected both online and offline, and is governed by Citi's Privacy Policy and the Privacy Act.


Citibank currently uses strong encryption (256-bit) security to help safeguard your financial information. All transmission of customer information through Citi websites is encrypted using 256-bit encryption technology. Citibank does this through the use of special server software and server certificates that allow us to establish secure 256-bit encryption sessions.

To the extent permitted by law, Citi shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us in any connection with this Website.

Links to other websites

When you use a link to go from a Citi website to another organization's website, this Internet Privacy Policy will no longer apply. Citi is not responsible for the privacy policies of other organizations or the content of their websites.

Email Address

If you are a customer of one of our online services such as, CitiDirect or Citi Wealth Advisors Access, we may use your e-mail address to advise you of any upgrades or changes to these services. We may also use your e-mail address to send out regular communications that provide financial services information, updates on new services and special offers. It is our policy to e-mail our customers with direct marketing material only when we have your express consent to do so. If you consent to direct marketing e-mail, we will give you the option each time of not receiving further e-mail direct marketing communications. Where specified in the relevant terms and conditions of certain accounts, we may require you to receive important information solely by e-mail and not by conventional mail. Informational e-mail messages will not give you the option to stop receiving them, and will continue to be sent regardless of whether you have chosen not to receive marketing e-mail communications.

How Citi Mobile App uses your data

The Citi Mobile App only uses your data in accordance with our Mobile Privacy Statement, read together with the Citibank Privacy Policy.

Based on your permission and authentication, your Citibank Online login remains secured against any iPhone features used by the Citi Mobile App (Face ID, Touch ID, Push notifications, enhanced security).

How to disable Citi Mobile App features

For your security, all Citi Mobile App feature enrollments can only be enabled on a single device at any given time. If you have a new device, these settings will automatically be transferred over when you install and authenticate yourself on the Citi Mobile App.

If you wish to stop using the Citi Mobile App, you can uninstall the app and continue to access our digital banking services via Citibank Online.

How to terminate your Citi Mobile App access

Please call CitiPhone hotline at (84 28) 3521 1111. CitiPhone officers will be available from 6:30 AM to 10:30 PM daily. Please note that the Citi Mobile App access termination request will also disable your Citibank Online access.

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