MANAGE YOUR ACCOUNTS

Manage your accounts

Manage your accounts
  • Direct Debit

    Citibank's convenient Direct Debit facility which enables you to have the regular payments to your Citibank account automatically debited from your nominated bank account held within Vietnam.

    To apply, simply download and complete the relevant Direct Debit application form below and return the original to Citibank in order for the facility to be set up on the account.

    Citibank Direct Debit form (Adobe PDF, 507 KB)

    Please Note: For Credit Cards, if you make any manual payments between due dates, then we will only draw the difference between the amount of the manual payments and the Direct Debit amount.

  • Funds Transfer

    You can make a funds transfer from either:

    • Your linked Citibank account (foreign currency) to your other linked VND or Foreign currency Citibank account.
    • Your bank account in other banks in Vietnam or Overseas to your nominated account in Citibank.
    • Your Citibank account to a Credit Card account (Citibank Online, CitiPhone banking).

    To transfer funds from an existing Citibank account simply sign on to Citibank Online or call CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111, then follow the prompts.

  • By mail using a cheque

    You can make deposits and payments by cheque to your Citibank account by mail. Please allow three business days from the time Citibank receives the cheque.

  • Post Office branches (VPSC branch locations)

    You can make payments for your Credit Card accounts from any of the 200+ VPSC locations. Please allow three business days for payments to reflect in your account.

Withdrawals from your Citibank accounts can be made using the following options.

Internet Banking Citiphone Banking ATM Others
Credit Cards

Cash Advance

EFTPOS to pay for goods and services OVER THE COUNTER withdrawals at any bank in the world that displays the VISA or MasterCard logo (photo identification required)

Deposit Accounts

Funds Transfer (Vietnam)

Funds Transfer (Vietnam)

Cash Withdrawal

Branch

Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account.

Withdrawals from your Citibank accounts can be made using the following options.

Internet Banking Citiphone Banking Branch
Change Contact Details

Citibank N.A. P.O. Box 500, Saigon Central Post Office, HCMC.

Change ATM Pin

Change Telephone Pin (TPIN)

Activate Card
Report Lost / Stolen Card
Transfer Funds

Between authorised Citibank accounts*

Between authorised Citibank accounts*

Citibank N.A. Vietnam HCMC Citibank N.A. Vietnam Hanoi.

Check Account Balance

* Funds cannot be transferred between Citibank Credit Card and Ready Credit accounts.

Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account.

The Application of Payments determines how payments are applied to your credit card or revolving credit account. The following describes how your payments may be allocated to your respective Citibank account.

Credit Cards

  • Installment Plans.
  • Interest on Cash Advances.
  • Interest on Retail purchases.
  • Fees and other charges.
  • Principal on Cash Advances.
  • Principal on Retail purchases.

Please note: This can vary depending on your individual circumstances.

For more information on how interest is calculated on your revolving or credit account, Guide to calculate interest rate.

Citibank is committed to communicating openly and honestly with all our customers. This includes making it easier for you to share the parts of your Citibank experience that did not meet your expectations.

If you would like to make a complaint about a Citibank product, service, or privacy issue, you can contact the Customer Advocacy Unit in any of the following ways:

By phone:

Should you have a complaint, we encourage you to contact us in the first instance by calling CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111, 24 hours a day and 7 days a week.

Online:

Click here to submit your Complaint, Compliment or General Feedback.

By fax:

+(84) 8 35211510 +(84) 8 35211510

In writing:

Citibank N.A. Vietnam
P.O. Box 500, Saigon Central Post Office, HCMC.

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